Global Machine Vision Support Engineer

OPT Machine Vision; Penang; Sur place; MYR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Career growth opportunities

International exposure

Résumé du poste

OPT Machine Vision in Penang seeks a Technical Support Engineer to provide expert support and application know-how for machine vision products. You will mentor junior engineers and travel as needed to support customers and projects.

The role emphasizes diagnosing hardware/software issues, testing systems, and producing detailed technical reports while collaborating with global teams to deliver effective solutions.

Qualifications

• Bachelor’s Degree or Diploma in Electrical Engineering, Electronics, Mechatronics, Automation, or related field.
• 2+ years in machine vision, industrial automation, technical support, or related role.
• Solid understanding of machine vision fundamentals: cameras, lenses, lighting, image sensors, processing concepts.
• Hands-on experience with industrial cameras, vision lighting, lenses, and machine vision software.
• Familiarity with machine vision protocols such as GigE Vision, USB3 Vision, Camera Link, EtherNet/IP, PROFINET, or similar.
• Ability to analyze customer applications and recommend machine vision solutions.
• Strong communication skills to explain technical concepts to customers and teams.
• Problem-solving and analytical mindset with structured troubleshooting approach.

Responsabilités

• Serve as the primary technical contact for customers, providing remote and on-site support.
• Diagnose and resolve hardware and software issues with clear technical analysis.
• Perform system testing and customer training.
• Conduct application testing, evaluations, and POC trials.
• Prepare technical documentation and service reports.
• Collaborate with cross-regional teams to resolve issues and support projects.
• Travel domestically and internationally as required for support.
• Lead and mentor junior engineers with technical guidance.

Connaissances

Machine vision fundamentals

Troubleshooting & analysis

Customer communication

Team mentoring

Independant work

Formation

Bachelor’s Degree or Diploma in Electrical/Electronics/Mechatronics/Automation

Outils

GigE Vision

USB3 Vision

Camera Link

EtherNet/IP/PROFINET

Description du poste

OPT Machine Vision in Penang seeks a Technical Support Engineer to provide expert support and application know-how for machine vision products. You will mentor junior engineers and travel as needed to support customers and projects.

The role emphasizes diagnosing hardware/software issues, testing systems, and producing detailed technical reports while collaborating with global teams to deliver effective solutions.