Technical Support Engineer

ViTrox Corporation Berhad; George Town; On-site; MYR 42,000 - 60,000; Full time

Job summary

ViTrox Corporation Berhad in Penang seeks a Technical Support Engineer to assist customers with vision inspection machine setups, maintenance, and troubleshooting at customer sites. You will travel locally and internationally to build strong customer relationships, transfer knowledge to customers and partners, and work closely with the R&D team to drive quality and design improvements based on feedback.

Fresh graduates are welcome, and the role requires a customer-oriented mindset, own

Qualifications

• Diploma/Bachelor/Master in Engineering or Science fields.
• 1–2 years in customer service and support for vision inspection machines preferred.
• Willing to travel and have own transport.

Responsibilities

• Support customers on technical challenges for vision inspection machine setup, maintenance and troubleshooting at customer premises.
• Travel locally and abroad to build strong customer relationships and provide knowledge transfer to customers or sales partners.
• Collaborate with R&D on quality and design improvements based on customer feedback.

Skills

Customer service

Troubleshooting

Vision inspection machines

Education

Diploma in Science/Engineering

Bachelor's degree in Engineering/Science

Master's degree in Engineering/Science

Job description

Broaden your horizon! Join our Technical Support Engineering team !!!

As a Technical Support Engineer, you are able to:

• Experience your satisfaction in supporting customers on technical challenges for vision inspection machine system setup, maintenance, and troubleshooting at customer premises.
• Grab your travel pass as you would have the opportunity to travel locally and abroad and build strong customer relationships by providing knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
• Broaden your engineering skills when you get to work closely with the R&D Team on quality and design related improvement based on customer feedback.

Requirements:

• Diploma / Bachelor's / Master's Degree in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent.
• 1 - 2 years of working experience in customer service and support for vision inspection machine is an added advantage.
• Customer-oriented behaviour and mindset.
• Possesses own transport and is willing to travel when required.
• Flexible, responsive, and able to work long & irregular hours if required.
• Fresh graduates are encouraged to apply.