Genius Repair Specialist: Tech Troubleshooter & Customer Mentor

Apple Inc.; Malaysia; On-site; MYR 50,000 - 84,000; Full time

Job summary

Apple Inc. is seeking a skilled Genius to help customers with repairs in our retail store in Malaysia. You will educate customers about repair options and Apple offerings, performing repairs on Apple products and delivering exceptional service.

You will stay abreast of all Apple products and repair processes, trouble-shooting issues with care and empathy while mentoring teammates and supporting leadership in escalations. This role emphasizes inclusion and a positive team environment.

Qualifications

• Experience in retail or sales environment.
• Strong troubleshooting skills for hardware and software.
• Excellent customer service and communication abilities.

Responsibilities

• Educate customers on repair options and Apple offerings.
• Troubleshoot, diagnose, and repair Apple hardware and software.
• Provide high quality service with care and empathy to customers.

Skills

Retail experience

Troubleshooting

Customer service

Communication

Team collaboration

Tools

Apple diagnostics tools

Genius Bar repair processes

Job description

Apple Inc. is seeking a skilled Genius to help customers with repairs in our retail store in Malaysia. You will educate customers about repair options and Apple offerings, performing repairs on Apple products and delivering exceptional service.

You will stay abreast of all Apple products and repair processes, trouble-shooting issues with care and empathy while mentoring teammates and supporting leadership in escalations. This role emphasizes inclusion and a positive team environment.