Technical Sales Representative

Krayden (M) Sdn. Bhd; Penang; Sur place; MYR 90 000 - 130 000; Plein temps

Résumé du poste

Krayden (M) Sdn. Bhd in Penang seeks a Technical Sales professional to drive outbound engagements with customers and prospects, identify needs, and present Krayden solutions.

You will interact with purchasing and engineering to resolve technical and commercial questions and provide first‑level technical support. You will develop and implement Key Account Management, maintain CRM records, promote products, and travel to visit customers and trade shows while building strong relationships with

Qualifications

• 3–5 years of B2B technical-sales or application experience in electronics manufacturing
• Degree in a technical discipline related to the role
• Understanding of solder materials and SMT processes preferred
• Experience selling to multinational EMS or electronics manufacturers preferred
• Excellent communication and language skills (verbal and written)
• Strong commercial skills including pricing, margin management, forecasting and account planning

Responsabilités

• Outbound engagements with customers and prospects to identify needs and provide Krayden solutions, including interactions with purchasing and engineering
• Troubleshoot complex customer problems, inquiries and service requests
• Collaborate with customer service, operations, finance, technical teams and suppliers
• Promote products and services
• Retain sales in assigned accounts
• Provide first level technical support to customers
• Develop and implement Key Account Management and Planning to identify additional business opportunities and secure greater share of customers' supply needs
• Maintain accurate CRM records and submit timely pipeline, forecast, activity and account-development reports
• Coordinate investigation, escalation and resolution of commercial, technical, quality and supply issues
• Conduct routine sales travel to visit customers and attend trade shows

Connaissances

Technical sales

CRM software

Account planning

Pricing & forecasting

MS Office

Communication skills

Analytical skills

Formation

Degree in Materials Science / Chemistry / Chemical Engineering / Electronics / Electrical Engineering

Outils

CRM Software

Description du poste

Technical Sales role involving outbound engagements with customers and prospects to identify needs and provide Krayden solutions. This will include interacting with both purchasing and engineering. The role includes troubleshooting complex customer problems, collaborating across customer service, operations, finance, technical teams and suppliers, and providing first level technical support to customers.

Key responsibilities

Outbound engagements with customers and prospects to identify needs and provide Krayden solutions, including interactions with purchasing and engineering

Troubleshoot complex customer problems, inquiries and service requests

Collaborate with customer service, operations, finance, technical teams and suppliers

Promote products and services

Retain sales in assigned accounts

Provide first level technical support to customers

Develop and implement Key Account Management and Planning to identify additional business opportunities and secure greater share of customers' supply needs

Maintain accurate CRM records and submit timely pipeline, forecast, activity and account-development reports

Coordinate investigation, escalation and resolution of commercial, technical, quality and supply issues

Conduct routine sales travel to visit customers and attend trade shows

About you

Degree in Materials Science, Chemistry, Chemical Engineering, Electronics, Electrical Engineering or a related technical discipline

3-5 years of B2B technical-sales or application experience in electronics manufacturing, SMT, PCB assembly or semiconductor manufacturing

Practical understanding of solder materials and SMT processes is strongly preferred

Experience selling to multinational EMS or electronics manufacturers is preferred

Strong commercial skills, including pricing, margin management, forecasting and account planning

Strong PC and computer software experience with Microsoft Office and CRM Software

Excellent communication and language skills (verbal and written)

Strong analytical and discerning skills

Exceptional listening and probing skills

Ability to work independently in assigned territory