Technical Sales Engineer (Automotive Tyre)

Sailun Tire Malaysia Sdn Bhd; Tanjong Malim; On-site; MYR 42,000 - 72,000; Full time

Job summary

Sailun Tire Malaysia Sdn Bhd is seeking a Technical Sales Engineer (Automotive Tyre) to provide on-site technical support at the Proton customer site in Malaysia. The role requires a diploma or higher in mechanical or automotive disciplines and at least one year of relevant experience.

Fluency in English is essential; Mandarin is a plus. You will coordinate with multiple departments to troubleshoot tyre-related issues, maintain long-term customer relationships, and ensure smooth production

Qualifications

• Diploma or above in Mechanical Engineering, Automotive Engineering, Automation, Automotive Technology or related disciplines.
• At least 1 year of experience in automotive, automotive components, tyre, manufacturing or production-related environments.
• Good knowledge of automotive, tyre products or automotive component production processes.
• Good communication, coordination and problem-solving skills.
• Good command of English with strong communication skills; proficiency in Mandarin is an added advantage.

Responsibilities

• Provide on-site technical support, customer service and problem-solving at the Proton customer site to ensure stable tyre supply and smooth production operations.
• Communicate daily with Proton's on-site personnel to understand requirements and tyre-related issues.
• Record and preliminarily analyze customer feedback and issues, coordinating with internal departments for follow-up and resolution.
• Follow up on on-site issues and improvement actions to ensure timely resolution.
• Provide on-site technical guidance to ensure proper use and maintenance of tyre products.
• Collect market trends and customer requirements from the customer site and feedback to Sales, Technical, Quality and other departments.
• Coordinate with Sales, Technical, Quality, Production and other departments to resolve customer issues.

Skills

Communication skills

Coordination

Problem-solving

English proficiency

Mandarin a plus

Education

Diploma or above in Mechanical Engineering, Automotive Engineering, Automation, Automotive Technology

Job description

Technical Sales Engineer (Automotive Tyre)

Responsible for providing on-site technical support, customer service and problem-solving at the Proton customer site, ensuring stable tyre supply and smooth production operations while maintaining a high level of customer satisfaction.

Communicate with Proton's on-site personnel on a daily basis to understand customer requirements and tyre-related issues.

Record, organize, and conduct preliminary analysis of customer feedback and issues, while coordinating with relevant internal departments for follow-up and resolution.

Follow up on on-site issues and improvement actions to ensure timely resolution.

Maintain good communication with Proton's on-site personnel and understand customer requirements and expectations.

Respond promptly to customer enquiries and provide professional and effective on-site support.

Maintain positive and long-term customer relationships.

Provide customers with basic tyre product knowledge, usage guidelines and maintenance advice.

Provide on-site technical guidance when required to ensure proper use and maintenance of tyre products.

Collect market trends, competitor information and customer requirements from the customer site.

Provide timely feedback on market trends and customer requirements to the Sales, Technical, Quality and other relevant departments.

Coordinate with Sales, Technical, Quality, Production and other relevant departments to resolve customer issues.

Follow up on corrective actions and ensure solutions are implemented effectively.

Provide regular updates to the supervisor on on-site activities and customer issues.

Perform other duties and tasks assigned by the supervisor related to OE customer service and on-site support.

Diploma or above in Mechanical Engineering, Automotive Engineering, Automation, Automotive Technology or related disciplines.

At least 1 year of experience in automotive, automotive components, tyre, manufacturing or production-related environments.

Basic knowledge of automotive, tyre products or automotive component production processes.

Good communication, coordination and problem-solving skills.

Good command of English with strong communication skills; proficiency in Mandarin is an added advantage.

Willing to be stationed at the Proton customer site on a long-term basis.

Able to adapt to the customer’s on-site working environment and work arrangements.

Proactive, responsible and customer-oriented.

Able to work independently and collaborate effectively with the team.