TECHNICAL SALES CONSULTANT – KL & JB

Synergy Alliance; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Synergy Alliance in Kuala Lumpur seeks a Technical Sales Consultant to drive adoption of our POS software. You will blend technical installation and proactive sales to merchants in retail and hospitality.

You will install and configure POS on-site, troubleshoot, build relationships, generate leads, deliver product demonstrations, and close deals. The role requires strong communication and a proactive, customer-centric approach, with regular reporting to your supervisor.

Responsibilities

• Onboarding: Facilitate onboarding for new merchants with on-site installation and system configuration.
• Technical Support: Diagnose and resolve merchant issues, online and on-site, minimizing disruption.
• Data Collection and Escalation: Gather issue-related data and escalate to IT for effective resolution.
• Product and Technical Knowledge: Maintain up-to-date knowledge of POS features and integrations.
• Account Management & Retention: Cultivate and maintain relationships with existing merchants to ensure retention.
• Prospecting and Outbound Lead Generation: Identify and qualify new retail/hospitality clients; generate leads via various channels.
• Client Engagement: Understand client needs, articulate POS value, and align solutions.
• Sales Presentations and Demonstrations: Deliver persuasive product demos and presentations.
• Deal Closure: Negotiate, overcome objections, and close deals end-to-end.
• Sales Target Attainment: Achieve targets updated monthly/quarterly by supervisor.
• Customer Feedback Collection: Collect feedback via Google Reviews and other platforms.
• Positive Attitude and Resilience: Maintain a positive, resilient attitude.
• Customer-Centric Approach: Prioritize client needs and deliver exceptional service.
• Adaptability: Adapt to market conditions and client needs.
• Continuous Learning: Stay informed about industry trends and technologies.
• Document Management: Maintain organized records of sales activities and contracts.
• Regular Reporting: Submit accurate sales reports on schedule.
• Efficient Resource Utilization: Maximize productivity through efficient use of resources.
• Ad-hoc Assignments: Perform any ad-hoc tasks as assigned by management.

Job description

Job Description:
As a Technical Sales Consultant, your role is pivotal in accelerating the adoption and growth of our POS software solutions. This position encompasses a dual set of key responsibilities, balancing technical expertise with strategic sales execution:

Technical Responsibilities

• Installation & Support: Conduct on-site installation and configuration of POS systems, providing essential first-level technical support directly to merchants.
• Troubleshooting & Escalation: Act as a vital link by diagnosing complex technical issues and escalating them efficiently to the Headquarters technical department.
• System Expertise: Maintain deep product knowledge across all POS software features, integrations, and hardware requirements.

Sales Responsibilities

• Client Relationship Management: Cultivate robust, long-term partnerships, maintaining and strengthening relationships with existing merchants.
• Business Development: Proactively identify, qualify, and secure new business opportunities within the retail and hospitality sectors.
• Revenue Generation: Drive revenue growth through the successful demonstration and sale of our comprehensive POS software products.

Responsibilities

Technical Execution and Achievement

• Onboarding: Facilitate a seamless onboarding for new merchants through accurate on-site installation and system configuration.
• Technical Support: Diagnose and resolve merchant issues, both online and on-site.Ensure problem resolution minimizes disruption to merchant operations.
• Data Collection and Escalation: Gather and analyze issue-related data, then escalation it to the IT department for effective resolution.
• Product and Technical Knowledge: Maintain and continuously update expertise in our POS system's features and related technical aspects.

Sales Execution and Achievement

• Account Management & Retention: Cultivate and maintain strong relationships with existing merchants to ensure high retention rates and encourage referrals.
• Prospecting and Outbound Lead Generation: Identify and target potential clients in the retail and hospitality sectors who can benefit from our POS system software solutions. Generate leads through various channels, including cold calls, emails, networking, and market research.
• Client Engagement: Engage with prospective clients to understand their specific business needs and pain points. Build strong relationships, demonstrate our POS software's value proposition, and effectively communicate how it can meet the client's requirements.
• Sales Presentations and Demonstrations: Prepare and deliver persuasive sales presentations and product demonstrations to potential clients. Articulate the benefits of our POS software in solving their business challenges.
• Deal Closure: Conduct effective negotiations, overcome objections, and close deals efficiently. Manage the entire sales cycle from lead generation to contract signing.
• Sales Target Attainment: Achieve sales targets, which will be officially updated by the superior on a monthly or quarterly basis and communicated through message or email.
• Customer Feedback Collection: Obtain customer reviews of our products through various platforms, such as Google Review, to gather feedback and enhance overall quality and customer satisfaction.

Professional Conduct and Attitude

• Positive Attitude and Resilience: Maintain a positive and enthusiastic attitude, demonstrating resilience even in the face of challenges.
• Customer-Centric Approach: Prioritize the needs and satisfaction of clients, always aiming to exceed their expectations and deliver exceptional service.
• Adaptability: Be open to feedback and willing to adapt to evolving market conditions, customer preferences, and business requirements.
• Continuous Learning: Stay informed about industry trends, the competitive landscape, and emerging technologies. Maintain a growth mindset and a commitment to personal and professional development.

Administration and Reporting

• Document Management: Maintain organized records of sales activities, client interactions, and contracts. Ensure all documentation is up to date and easily accessible.
• Regular Reporting: Keep and prepare accurate records included but not limited to customer issues and resolution, customer leads, sales activities, sales pipelines and forecasts. The regular report must be submitted to your superior within the pre-defined timeline.
• Efficient Resource Utilization: Ensure efficient utilization of company resources, including time, budget, and tools, to maximize productivity.
• Ad-hoc Assignments: Perform any ad-hoc tasks assigned by your direct superior or the management.