Technical Product Specialist (Sales Support)

BERJAYA CKE GROUP; Kuala Lumpur; On-site; MYR 45,000 - 61,000; Full time

Job summary

Berjaya CKE International Sdn Bhd / Berjaya CKE Enterprise Sdn Bhd in Malaysia is seeking a Technical Product Specialist (Sales Support) to provide product knowledge, production information, and training to dealers and customers at the Corporate Office in Wisma CKE, Cheras.

The role supports Sales during customer engagements, delivers training programs, and acts as a technical liaison, ensuring partners understand features and applications of Berjaya CKE equipment; regular travel to the Nilai

Qualifications

• Degree in Mechanical Engineering, Electrical Engineering, Food Technology, or related field.
• 2–3 years of experience in technical support, product training, or application engineering (manufacturing industry preferred).
• Strong technical knowledge of commercial kitchen equipment.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Willingness to travel regularly between Cheras and Nilai.
• Professional, confident, and customer-oriented personality.

Responsibilities

• Provide product briefings and technical presentations during customer visits.
• Conduct training sessions for dealers and customers on product usage, safety, and best practices.
• Deliver accurate production and technical information to support sales discussions.
• Redirect product complaints or service issues to the After-Sales Service Department.
• Collaborate with internal teams (Sales, Production, R&D) to ensure technical accuracy.
• Gather customer/dealer feedback and share insights for product improvement.
• Travel regularly between Cheras and Nilai to bridge Sales and Production functions.

Skills

Technical knowledge

Communication

Presentation

Customer-oriented

Education

Engineering degree (Mech/Electrical) or Food Tech

Tools

MS Office

Job description

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Technical Product Specialist (Sales Support)

Technical Product Specialist (Sales Support)

Turn Your Technical Expertise Into Customer Success

Berjaya CKE International Sdn Bhd / Berjaya CKE Enterprise Sdn Bhd
Malaysia's Largest Commercial Kitchen Equipment Manufacturer - Celebrating 45 Years of Excellence

Job Description

We are seeking a Technical Product Specialist (Sales Support) to join our team at our Corporate Office in Wisma CKE, Cheras. This role provides product knowledge, production information, and training to dealers and customers. You will support Sales personnel during customer engagements, deliver training programs, and act as a technical liaison - ensuring our partners and clients fully understand the features and applications of Berjaya CKE's equipment.

This position requires regular travel between Wisma CKE (Cheras) and our Manufacturing Factory in Nilai, Negeri Sembilan, to support Sales activities and coordinate with Production teams.

Key Responsibilities

• Provide product briefings and technical presentations during customer visits.




• Conduct training sessions for dealers and customers on product usage, safety, and best practices.




• Deliver accurate production and technical information to support sales discussions.




• Redirect product complaints or service issues to the After-Sales Service Department.




• Collaborate with internal teams (Sales, Production, R&D) to ensure technical accuracy.




• Gather customer/dealer feedback and share insights for product improvement.




• Travel regularly between Cheras and Nilai to bridge Sales and Production functions.

Job Requirements

• Degree in Mechanical Engineering, Electrical Engineering, Food Technology, or related field.




• 2-3 years of experience in technical support, product training, or application engineering (manufacturing industry preferred).




• Strong technical knowledge of commercial kitchen equipment.




• Excellent communication and presentation skills.




• Proficiency in Microsoft Office (PowerPoint, Excel, Word).




• Willingness to travel regularly between Cheras and Nilai.




• Professional, confident, and customer-oriented personality.

Salary & Benefits

• Base Salary: RM4,000 - RM5,500 per month (inclusive of travel requirements).




• Work Schedule: 5-day work week (Monday-Friday).




• Medical coverage and standard company benefits.

Why Join Us?

• Join Malaysia's largest commercial kitchen equipment manufacturer with 45 years of industry leadership.




• Work in a dynamic environment where innovation and customer satisfaction drive success.




• Opportunity to grow your career in a company that values technical expertise and customer engagement.