Service Technician – After-Sales Service

BERJAYA CKE GROUP; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Berjaya CKE Group in Kuala Lumpur seeks a Service Technician (After-Sales Service) to install, service, troubleshoot and repair hot commercial kitchen equipment. You will work on gas-fired and electrically heated equipment, performing inspections and preventive maintenance at customer sites.

The ideal candidate has a Diploma or Certificate in Mechanical Engineering or Mechatronics and hands-on experience with commercial kitchen gear.

Qualifications

• Diploma or certificate in mechanical engineering, mechatronics, or a related technical field.
• Hands-on experience with commercial kitchen equipment is favorable.
• Basic understanding of gas combustion and electrical systems is preferred.

Responsibilities

• Install, inspect, and perform preventive maintenance on hot kitchen equipment at customer sites.
• Troubleshoot and repair gas-fired or electric equipment such as burners, ovens, fryers and rice cookers.
• Diagnose mechanical, electrical and control-related issues and test equipment after service.
• Prepare service reports and communicate findings to customers and supervisor.
• Travel to customer sites and provide timely technical support when on breakdowns.

Skills

Hands-on troubleshooting

Mechanical aptitude

Problem solving

Teamwork

Education

Diploma / Certificate in Mechanical Engineering or Mechatronics

Job description

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Are you a hands-on technical person who enjoys troubleshooting, repairing and working with mechanical equipment?

We are looking for a Service Technician (After-Sales Service) to join our technical service team. This position will focus primarily on the installation, servicing, troubleshooting and repair of hot commercial kitchen equipment, particularly gas-fired and electrically heated equipment.

Candidates with a Certificate or Diploma in Mechanical Engineering, Mechatronics or a related technical field are encouraged to apply.

Service Technician – After-Sales Service

Commercial Kitchen Equipment

Berjaya CKE Group - Wisma CKE

Key Responsibilities

• Perform installation, inspection, preventive maintenance, troubleshooting and repair of commercial kitchen equipment at customer sites.
• Focus primarily on hot kitchen equipment, including:
  • Gas Burner / Open Burner / Commercial Stove
  • Pizza Oven / Combi Oven / Other Commercial Ovens
  • Deep Fryer
  • Griddle
  • Salamander
  • Commercial Rice Cooker
  • Other gas-fired or electrically heated commercial kitchen equipment
• Diagnose mechanical, gas combustion, electrical and basic control-related problems.
• Inspect and troubleshoot components such as burners, ignition systems, gas valves, thermocouples, thermostats, heating elements, switches and related components.
• Carry out equipment testing and ensure equipment operates safely and correctly after servicing or repair.
• Perform preventive maintenance according to service schedules and equipment requirements.
• Attend breakdown and emergency service calls and provide timely technical support to customers.
• Identify faulty components and recommend appropriate repair or replacement.
• Prepare and complete service reports, job sheets and other required service documentation.
• Explain equipment issues and basic operating or maintenance requirements to customers where necessary.
• Maintain proper care of company tools, testing equipment and service equipment.
• Comply with company safety procedures and safe working practices, particularly when servicing gas-fired and high-temperature equipment.
• Work closely with the Service Manager, Lead Technician and other Service Technicians to ensure service jobs are completed effectively and on time.
• Be willing to learn and develop technical knowledge on new products and equipment introduced by the Company.

Job Requirements

• Diploma / Certificate in Mechanical Engineering, Mechatronics Engineering or a related technical discipline.
• Candidates with hands-on experience in commercial kitchen equipment, gas appliances, burners, ovens, foodservice equipment or similar mechanical equipment will have an added advantage.
• Basic knowledge or understanding of gas combustion systems is preferred.
• Able to understand basic mechanical systems and perform hands-on troubleshooting.
• Basic electrical troubleshooting knowledge will be an advantage.
• Comfortable working with tools and carrying out repair work at customer sites.
• Possess good problem-solving skills and a willingness to investigate and troubleshoot unfamiliar technical problems.
• Responsible, proactive and able to work independently with minimum supervision.
• Good attitude towards customer service and teamwork.
• Willing to travel to customer sites for service assignments.
• Possess a valid driving licence and GDL licence preferable.
• Fresh Diploma graduates with strong mechanical/mechatronic fundamentals and a genuine interest in hands-on technical work are encouraged to apply.

What We Are Looking For

We are particularly interested in candidates who are:

• Hands-on and technically curious – willing to investigate problems and find solutions.
• Mechanically strong – comfortable working with burners, valves, mechanical assemblies and heating equipment.
• Safety conscious – understands the importance of proper procedures when working with gas and hot equipment.
• Proactive learners – willing to learn how to service new products instead of relying only on previous experience.
• Customer-focused – able to communicate professionally while working at customer premises.
• Team players – willing to support and learn from other members of the After-Sales Service team.

Why Join Us?

At Berjaya CKE Group, you will gain hands‑on exposure to a wide range of professional commercial kitchen equipment used by customers in the hospitality, foodservice and F&B industries.

This role provides an opportunity to build specialised technical expertise in commercial kitchen equipment, including gas combustion, heating, mechanical and electrical systems, while developing your career within our After‑Sales Service operations.

If you enjoy troubleshooting, repairing equipment and solving real technical problems, we would like to hear from you.