Technical Presales Engineer, Sabah

TP-Link Malaysia; West Coast Division; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Public holidays observed

Birthday voucher

Staff purchase discounts

Weekly sport sessions

Annual company trip

Annual dinner

Long Service Award

Festive gifts

Job summary

TP-Link Malaysia is looking for a results-driven Pre-Sales/Technical Solutions professional to deeply understand customer needs in networking and CCTV. You will coordinate with Account Managers and deliver formal technical proposals and demonstrations to show how TP-Link solutions meet client requirements.

The role requires 3+ years in Business Network or technical support, a related bachelor's degree, and fluency in English, Bahasa Malaysia, and Mandarin.

Qualifications

• 3+ years in Business Network domain or technical support.
• Bachelor's degree in Telecommunication, IT, Computer Science, or Engineering.
• Proficiency in WAN & LAN networking products (Switch, Wireless AP, Router), CCTV systems, GPON, Gateway, AP, and IP CCTV.
• OCNA/TPNP or other networking certifications would be an added advantage.
• Fluent in English, Bahasa Malaysia, and Mandarin for effective communication.
• Capable of technical alignment, negotiation, and clarification with customers.

Responsibilities

• Deeply understand customers' business and technical requirements, handling customer pre-sales technical related issues.
• Identify key customer requirements and coordinate with Account Manager to provide customers proper products.
• Promote solutions to defined customers and deliver formal technical proposals and presentations.
• Take charge of product solution design, and make sure the solution is competitive technically.
• Plan and deliver product demonstrations to potential clients by showing how to solve their issues and meet their requirements through proof of concepts (POCs).
• Complete other tasks issued by the company.

Skills

Networking domain experience

Technical support

Customer requirements

Solution design

Presentation skills

Education

Bachelor's degree in Telecommunication/IT/CS/Engineering

Job description

TP-Link is a global provider of reliable networking and CCTV products available in over 170 countries and serving billions of customers worldwide. TP-Link has been ranked by analyst firm IDC as the No. 1 provider of Wi-Fi devices for consecutive 12 years. TP-Link is now growing to become the most competitive provider of networking products with aspirations to become the No.1 Wi-Fi 7 networking brand in the world and striving for a larger global market share, while further advancing in the world of Networking, IoT and CCTV to better serve our most valued customers with products that make their lives easier.

What You Will Do

• Deeply understand customers' business and technical requirements, handling customer pre-sales technical related issues.
• Identify key customer requirements and coordinate with Account Manager to provide customers proper products.
• Promote solutions to defined customers and deliver formal technical proposals and presentations.
• Take charge of product solution design, and make sure the solution is competitive technically.
• Plan and deliver product demonstrations to potential clients by showing how to solve their issues and meet their requirements through proof of concepts (POCs).
• Complete other tasks issued by the company.

What We Look For

• Minimum 3 years in Business Network domain or technical support.
• Bachelors degree in Telecommunication, IT, Computer Science, or Engineering.
• Proficiency in WAN & LAN networking products (Switch, Wireless Access Point, Router), CCTV systems, GPON, Gateway, AP, and IP CCTV.
• Having OCNA/TPNP or other networking certifications would be an added advantage.
• Fluent in English, Bahasa Malaysia, and Mandarin for effective communication.
• Capable of technical alignment, negotiation, and clarification with customers.

What We Offer

• All national and federal territory public holidays observed.
• Additional leave for public holidays falling on Saturdays.
• Free parking, birthday voucher, staff purchase discounts.
• Weekly sport sessions, monthly birthday events, quarterly team building.
• Annual company trip, annual dinner, Long Service Award.
• Festive gifts (CNY, Mid-Autumn Festival), pantry supplies, and ad-hoc events.