L2 Application Support | AMK Technology | Kuala Lumpur, Malaysia

Tech Junction Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AMK Technology in Kuala Lumpur, Malaysia seeks an experienced L2 Application Support Engineer to own second-line support, incident triage, and log analysis in a banking tech environment. You will debug Java, Python, and JavaScript, manage Linux/Windows servers, and maintain Jenkins CI/CD pipelines.

Ideal candidates have 5+ years in production support, strong SQL skills, and expertise with RESTful APIs and containerization using Docker/Kubernetes.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.
• Minimum 5+ years of professional experience in application support, software engineering, or production support environments.
• Mandatory domain experience in banking or financial services software systems.
• Strong programming and scripting proficiency in Java, Python, and/or JavaScript.
• Deep hands-on troubleshooting experience across Linux and Windows server operating systems.
• Solid SQL and relational database administration knowledge.
• Proven proficiency in API design, integration, and RESTful service validation.
• Mandatory Nationality/Citizenship Requirement: Malaysian National.

Responsibilities

• Provide expert L2 application support, incident management, and problem resolution for enterprise banking software systems.
• Troubleshoot and debug backend and frontend scripts utilizing Java, Python, and JavaScript.
• Perform robust system administration, fault isolation, and log analysis across Linux and Windows operating environments.
• Write and optimize complex SQL queries and database validation scripts to troubleshoot transaction flows.
• Design, test, and consume RESTful APIs and microservices integration endpoints.
• Administer Jenkins CI/CD build pipelines and support DevOps deployment automation workflows.
• Manage and troubleshoot containerized applications utilizing Docker, Kubernetes, and container registries.
• Participate actively in Agile/Scrum sprint ceremonies, daily standups, and backlog grooming utilizing Jira.
• Collaborate proactively with banking domain stakeholders, software developers, and infrastructure operations teams in Kuala Lumpur.
• Troubleshoot complex production incidents, perform root-cause analysis (RCA), and establish permanent preventive measures.

Skills

Java

Python

JavaScript

SQL

Linux administration

Windows administration

Banking domain knowledge

RESTful APIs

Jira

Jenkins CI/CD

Education

Bachelor’s or Master’s degree in Computer Science/IT

Tools

Docker

Kubernetes

Jenkins

Jira

Job description

Position Summary

AMK Technology is seeking an experienced, highly technical, and accomplished L2 Application Support Engineer with 5+ years of production support experience and specialized banking domain background to join our client engagement team on a full-time renewable contract basis in Kuala Lumpur, Malaysia (restricted to Malaysian nationals). In this specialized application support and IT operations role, you will spearhead managing critical incident lifecycles, debugging Java, Python, and JavaScript codebases, troubleshooting Linux and Windows server environments, and ensuring uncompromising system availability. You will work closely with software engineering squads, banking stakeholders, and IT service desks to maintain seamless enterprise operations. Ideal candidates bring a robust academic degree in computer science or IT, deep practical mastery of SQL, RESTful APIs, Docker/Kubernetes containerization, and immediate availability for deployment in KL.

Detailed Job Description

As an L2 Application Support Engineer at AMK Technology in Kuala Lumpur, Malaysia, you will take full ownership of second-line application support, production incident triage, log analysis, and DevOps pipeline maintenance. Your day-to-day responsibilities encompass troubleshooting banking software exceptions, executing database queries, administering Jenkins CI/CD pipelines, and supporting Agile sprint ceremonies using Jira. You will collaborate proactively with cross-functional IT operations squads to resolve complex production defects, perform root-cause analyses, and enforce enterprise ITIL service management standards. Working in a fast-paced banking technology environment in KL, you will drive operational excellence, system reliability, and service level agreement (SLA) compliance.

Key Responsibilities

• Provide expert L2 application support, incident management, and problem resolution for enterprise banking software systems.


• Troubleshoot and debug backend and frontend scripts utilizing Java, Python, and JavaScript.


• Perform robust system administration, fault isolation, and log analysis across Linux and Windows operating environments.


• Write and optimize complex SQL queries and database validation scripts to troubleshoot transaction flows.


• Design, test, and consume RESTful APIs and microservices integration endpoints.


• Administer Jenkins CI/CD build pipelines and support DevOps deployment automation workflows.


• Manage and troubleshoot containerized applications utilizing Docker, Kubernetes, and container registries.


• Participate actively in Agile/Scrum sprint ceremonies, daily standups, and backlog grooming utilizing Jira.


• Collaborate proactively with banking domain stakeholders, software developers, and infrastructure operations teams in Kuala Lumpur.


• Troubleshoot complex production incidents, perform root-cause analysis (RCA), and establish permanent preventive measures.

Required Qualifications & Skills

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.


• Minimum 5+ years of professional experience in application support, software engineering, or production support environments.


• Mandatory domain experience in banking or financial services software systems.


• Strong programming and scripting proficiency in Java, Python, and/or JavaScript.


• Deep hands-on troubleshooting experience across Linux and Windows server operating systems.


• Solid SQL and relational database administration knowledge.


• Proven proficiency in API design, integration, and RESTful service validation.


• Mandatory Nationality/Citizenship Requirement: Malaysian National (Application email: [e-mail]).

Nice-to-Have Skills

• Professional certifications such as ITIL Foundation, Certified Kubernetes Administrator (CKA), or AWS Certified SysOps Administrator.


• Hands-on experience with DevOps tools such as Ansible, Terraform, and Prometheus/Grafana monitoring.


• Prior working experience in tier-1 commercial banks or fintech institutions in Malaysia.


• Advanced performance tuning experience for high-throughput transactional databases.


• Bilingual proficiency in English and Bahasa Malaysia.

Application Information

• Recruiter: AMK Technology Talent Acquisition Practice


• Contact Name: Shemaiah (Recruitment Lead)


• Email: [e-mail]


• Phone: [phone]


• Application URL: Unspecified


• Salary/Rate: Competitive market rate commensurate with experience


• Deadline: Open until filled


• Notice Period: Immediate to short notice preferred


• Contract Duration: Contract / Renewable (Onsite in Kuala Lumpur, Malaysia)

Recruitment Pro Tip

When applying for L2 banking support roles in Malaysia, ensure your resume explicitly highlights your banking sector depth, Java/Python debugging skills, and verified Malaysian citizenship status.