Groups Travel Consultant, SEA - Meetings & Events

FCM Travel - Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Paid annual leave

Travel industry perks

Buzz Nights

Global Gathering

Job summary

FCM Travel - Flight Centre Travel Group in SEA seeks a Groups Travel Consultant for Meetings & Events. You will manage end-to-end MICE and group bookings, coordinating travel logistics, visas, transfers, and changes to ensure flawless event experiences.

The role requires organizing multi-tasking, strong customer service, and the ability to build relationships at all levels while staying within timelines and travel industry regulations.

Qualifications

• 3–5 years' experience in managing small to large scale MICE and group bookings with end-to-end logistics.
• Experience using a Global Distribution System (GDS) such as Amadeus preferred.
• Strong customer service mindset and excellent team player.

Responsibilities

• Support clients with travel arrangements including flights, hotels, visa applications, transfers, changes, and cancellations.
• Search for the best travel deals and provide alternatives to meet customers' needs.
• Manage small to large scale MICE and group bookings with end-to-end logistics coordination.
• Promote FCM's products, services, and value proposition to deliver the best travel booking experience.
• Manage accurate customer information in GDS (PNRs, travel profiles, booking and ticketing details).
• Follow company procedures, account guidelines and customer service standards.
• Keep up-to-date with travel destination information, airline rules and regulations, and global current affairs.
• Build strong, positive relationships with customers and maintain high service levels.

Tools

Amadeus GDS

Job description

Groups Travel Consultant, SEA - Meetings & Events

Groups Travel Consultant – Meetings & Events, SEA | Make Every Journey Seamless.

If you love coordinating complex group travel, crafting seamless booking experiences, and being the logistics hero behind unforgettable events—this role has your name on it.

When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER.We are FCM Meetings & Events!

About the Opportunity

As a Groups Travel Consultant for Meetings & Events, you'll be the go-to expert for managing small to large scale MICE and group bookings, handling end-to-end travel logistics that make clients' events run like clockwork. You'll search for the best deals, provide smart alternatives, and deliver exceptional service at every touchpoint. We are looking for an organized multi-tasker with a strong customer service mindset who is ready to thrive in a fast-paced and dynamic environment.

What You Will Do

• Support clients with travel arrangements including flights, hotels, visa applications, transfers, changes, and cancellations
• Search for the best travel deals and provide alternatives to meet customers' needs
• Manage small to large scale MICE and group bookings with end-to-end logistics coordination
• Promote FCM's products, services, and value proposition to deliver the best travel booking experience
• Manage accurate customer information in GDS (PNRs, travel profiles, booking and ticketing details)
• Follow company procedures, account guidelines and customer service standards
• Keep up-to-date with travel destination information, airline rules and regulations, and global current affairs
• Build strong, positive relationships with customers and maintain high service levels

Who We're Looking For

• 3–5 years' experience managing small to large scale MICE and group bookings with end-to‑to‑end logistics
• Experience using a Global Distribution System (GDS) such as Amadeus preferred
• A multi-tasker who stays organized with strong attention to detail and works well within timelines
• Strong customer service mindset and excellent team player
• Strong interpersonal skills with ability to network and build relationships at all levels
• Exceptional written and verbal communication skills
• Flexible and resilient in a fast-paced and constantly changing environment
• Self‑motivated and proactive—takes initiative to stay current with travel trends and regulations

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in “No Leave = No Life” so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.