Technical Engineer – Red Hat

CTC Global Sdn Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

CTC Global Sdn Bhd is recruiting for a skilled IT support and deployment professional in Malaysia. The role involves preventive maintenance, high‑level escalation handling, and coordinating with customers across onsite and remote environments.

The successful candidate will work with Red Hat Linux, Satellite, Virtualization, Ansible, and OpenShift, plus JBoss and AMQ expertise as a plus. Strong communication and collaboration with vendors and stakeholders are essential.

Qualifications

• 3-5 years of support and deployment experience in an IT environment with Red Hat products.
• Strong verbal and written communication skills with the ability to explain complex information clearly.
• Experience with hardware and software vendors and stakeholder management up to C-level.
• RHCE certification is preferred.

Responsibilities

• Schedule and perform preventive maintenance activities and reporting.
• Provide technical assistance to Level 1 Engineers and onsite/offsite customer support.
• Manage incidents, project deployments, testing and commissioning with customers.
• Prepare incident/problem management reports and ensure SLA-based resolutions.
• Engage with Principal and internal support teams and document learnings.

Education

Diploma/Degree in Information Technology or equivalent

RHCE

Tools

Red Hat Linux

Red Hat Satellite

Red Hat Virtualization

Red Hat Ansible Automation Platform

Red Hat OpenShift Container Platform

Red Hat JBoss

AMQ

Job description

• Schedule with customers on preventive maintenance activities.
• Generate comprehensive preventive maintenance reports.
• Upload preventive maintenance reports to Field Service Management System.
• Update tickets in a timely manner in Field Service Management System.
• Provide technical assistance to Level 1 Engineers.
• Provide onsite or offsite support to customers.
• Prepare incident reports if required.
• Prepare problem management reports, if required.
• Handle small scale projects independently and assists in large scale project deployment.
• Assist in project deployment and ensures deployment according to timeline.
• Provide input to develop documents for projects.
• Capture and updates project implementation technical issues for lessons learned.
• Conduct project testing and commissioning with customers.
• Update installation tickets in a timely manner in Field.
• Diploma/Degree in Information Technology or equivalent
• Minimum 3-5 years support and deployment working experience related in IT related environment with Red Hat Linux, Red hat Satellite, Red Hat Virtualization, Red Hat Ansible Automation Platform, and Red Hat OpenShift Container Platform
• Outstanding verbal and written communication skills and ability to convey complex information to customers clearly and concisely
• Direct experience with a variety of hardware and software vendors
• Ability to manage and cooperate with various levels of stakeholders up to C-level
• Knowledge of Red Hat Jboss and AMQ is an added advantage
• Preferred Minimum Certifications: RHCE
• Ability to work independently and within a team
• Respond to high-level escalation and resolution, root cause analysis of any issues that may arise as well as mitigation plan
• Primary point of contact for the client
• Service request ownership
• Proactive notification of relevant bugs/issues, releases, software advisories that could impact the customer environment
• Ensure proper and timely resolution of cases within SLA’s
• Conduct regular service review meeting to discuss request status report, software versions and upcoming projects
• Provide recommendations for operational optimization for efficiency, resilience and sustainability
• Engagement with Principal & internal support teams
• Provide visibility of Principal’s roadmaps
• Workshop/education (webinars) sessions to keep customer informed on specific technologies or processes

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Information Technology Services 101-1,000 employees

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.