Technical Customer Success Manager (MY) (A144550)

AI Rudder; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

AI Rudder Pte Ltd is seeking a Technical Project Manager to lead delivery of AI Voice and Conversational AI projects for enterprise customers. You will manage projects from planning through deployment and launch, coordinating with Engineering, Product, AI, QA, Operations and Customer Success.

The ideal candidate has a Bachelor's degree in CS/IT/Engineering and 5+ years in Technical Project Management, with hands-on experience in software/AI projects, agile methodologies, and strong stakeholder

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• At least 5 years of experience in Technical Project Management, AI Solution Delivery, Software Implementation, or Solution Consulting.
• Experience managing software or AI projects with multiple teams and stakeholders.
• Good understanding of AI products, SaaS, APIs, system integrations, and cloud technologies.
• Knowledge of Agile or Scrum project management.
• Strong communication, presentation, and stakeholder management skills.
• Good problem-solving and risk-management skills.

Responsibilities

• Manage AI projects from start to finish, including planning, testing, deployment, and launch.
• Be the main technical contact between customers and internal teams.
• Manage project timelines, scope, milestones, risks, issues, and customer expectations.
• Meet with customers to understand their business and technical requirements.
• Turn customer requirements into clear project and implementation plans.
• Coordinate Proof of Concept (PoC), Proof of Value (PoV), User Acceptance Testing (UAT), go-live, and post-launch support.
• Work with different teams to solve problems and keep projects on schedule.
• Collect customer feedback and work with Product and Engineering teams to improve the product.
• Provide technical support and guidance on: AI workflows, System architecture, API integrations, Software integrations, Deployment plans
• Monitor project progress and prepare status reports for management and customers.
• Identify project risks early and create plans to manage them.
• Support customer meetings through presentations, product demonstrations, workshops, and solution discussions

Skills

Communication skills

Presentation skills

Stakeholder management

Problem-solving

Risk-management

Education

Bachelor's degree in Computer Science, IT, Engineering or related field

Tools

Agile/Scrum

Job description

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human. Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work:

AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.

Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.

Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.

Meaningful Impact: Build AI solutions that create real value for businesses around the world.

Ownership & Autonomy: Freedom to take initiative and drive outcomes.

Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Office Location: Level 7, Vertical Corporate Tower B. Avenue 10, The Vertical. No. 8. Jalan Kerinchi,

Work arrangement: On-site

Responsibilities:

We are looking for a Technical Project Manager to manage the delivery of AI Voice and Conversational AI projects for enterprise customers. You will manage projects from the planning stage through deployment and launch. You will also work closely with customers and internal teams such as Engineering, Product, AI, QA, Operations, and Customer Success.

Key Responsibilities:

• Manage AI projects from start to finish, including planning, testing, deployment, and launch.
• Be the main technical contact between customers and internal teams.
• Manage project timelines, scope, milestones, risks, issues, and customer expectations.
• Meet with customers to understand their business and technical requirements.
• Turn customer requirements into clear project and implementation plans.
• Coordinate Proof of Concept (PoC), Proof of Value (PoV), User Acceptance Testing (UAT), go-live, and post-launch support.
• Work with different teams to solve problems and keep projects on schedule.
• Collect customer feedback and work with Product and Engineering teams to improve the product.
• Provide technical support and guidance on: AI workflows, System architecture, API integrations, Software integrations, Deployment plans
• Monitor project progress and prepare status reports for management and customers.
• Identify project risks early and create plans to manage them.
• Support customer meetings through presentations, product demonstrations, workshops, and solution discussions.

Qualifications:

• A Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• At least 5 years of experience in: Technical Project Management, AI Solution Delivery, Software Implementation, Solution Consulting
• Experience managing software or AI projects with multiple teams and stakeholders.
• Good understanding of: AI products, SaaS, APIs, System integrations ,Cloud technologies
• Knowledge of Agile or Scrum project management.
• Strong communication, presentation, and stakeholder management skills.
• Good problem-solving and risk-management skills.