Project Manager – Digital solutions

Zohorecruit; Puchong; On-site; MYR 120,000 - 190,000; Full time

Job summary

Zohorecruit in Malaysia is seeking a Project Manager – Digital Solutions to lead end-to-end delivery of CRM, AI, automation, and system integration projects. The role combines project management with business analysis to ensure alignment between customer needs, business objectives and technical delivery.

You will collaborate with customers, internal stakeholders, developers, solution architects, data/AI teams and vendors to translate requirements into technical specs, manage timelines and

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.
• Minimum 5 years of experience in Project Management or Business Analysis for IT solution delivery.
• Experience in CRM, digital transformation, AI/ML, or automation projects is highly preferred.
• Proven ability to work directly with customers and lead cross-functional teams.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.
• Additional certifications in AI/ML, data analytics, or cloud technologies are an advantage.

Responsibilities

• Lead end-to-end delivery of digital solution projects (CRM, AI, automation, analytics, integrations).
• Coordinate cross-functional teams, including technical teams, developers, AI/data engineers, and external customer stakeholders.
• Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.
• Oversee go-live activities, deployment, integration testing, and post-launch hyper-care.
• Promote best practices in digital adoption, process transformation, and change management.
• Prepare Software Requirements Specifications (SRS) and Software Design Documents (SDD).
• Create wireframes, mock-ups, and user flows to support solution design and user experience alignment.
• Translate customer business needs into clear technical requirements for development teams.

Skills

Analytical thinking

Communication skills

Problem-solving

Stakeholder management

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

diagrams.net

MySQL Workbench

Job description

Puchong, Malaysia | Posted on 01/27/2026

The Project Manager – Digital Solutions is responsible for leading the end-to-end delivery of digitalsolution projects—including CRM implementations, AI-driven systems, automation initiatives, and systemintegrations—by working closely with external customers and internal technical teams.This role serves as both Project Manager and Business Analyst, ensuring strong alignment betweencustomer needs, business objectives, and technical delivery.The Project Manager collaborates with customers, internal stakeholders, developers, solutionarchitects, data/AI teams, and vendors to translate business requirements into technicalspecifications and drive successful execution. The role ensures that all digital solutions are delivered ontime, within scope, and with measurable business value.

Requirements

Project Management

• Plan and manage end-to-end delivery of digital solution projects (CRM, AI, automation, analytics,integrations).
  
• Define and control project scope, timeline, budget, risks, and quality.
  
• Develop and maintain all project documentation: project plans, status reports, risk logs, and changerequests.
  
• Coordinate cross-functional teams, including technical teams, developers, AI/dataengineers, and external customer stakeholders.
  
• Facilitate project meetings, sprint reviews, technical discussions, and milestone checkpoints.
  
• Track and report project status to senior management and customer stakeholders.
  

Business Analysis

• Conduct workshops, interviews, and requirement-gathering sessions with customers andinternal business stakeholders.
  
• Analyze existing processes, identify gaps, and propose digital solution improvements using CRM,AI, and automation.
  
• Prepare Software Requirements Specifications (SRS) and Software Design Documents (SDD).
  
• Create wireframes, mock-ups, and user flows to support solution design and user experiencealignment.
  
• Translate customer business needs into clear technical requirements for development teams.
  
• Act as a key liaison between customers and internal technical teams.
  

Implementation & UAT

• Collaborate with developers, data engineers, and vendors to ensure the solution aligns with requiredfunctionality.
  
• Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.
  
• Oversee go-live activities, deployment, integration testing, and post-launch hyper-care.
  
• Ensure smooth handover to operations and support teams.
  
• Identify opportunities to optimize workflows using CRM, AI, automation, and digital tools.
  
• Recommend enhancements or system improvements based on feedback from customers andinternal teams.
  
• Promote best practices in digital adoption, process transformation, and change management.
  

Education:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or relatedfield.
  

Experience:

• Minimum 5 years of experience in Project Management or Business Analysis for IT solutiondelivery.
  
• Experience in CRM, digital transformation, AI/ML, or automation projects is highly preferred.
  
• Proven ability to work directly with customers and lead cross-functional teams.
  

Certifications:

• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.
  
• Additional certifications in AI/ML, data analytics, or cloud technologies are an advantage.
  

Skills

• Proficiency with project tools such as Jira.
  
• Experience with SRS/SDD documentation tools (e.g., diagrams.net).
  
• Understanding of relational databases and data modeling (e.g., MySQL Workbench).
  
• Exposure to AI/ML concepts, automation tools, and data pipelines (an advantage).
  
• Familiarity with HTML and UI/UX wireframing tools.
  
• Strong analytical, communication, and problem-solving abilities.