Digital Solutions PM: CRM, AI & Automation Delivery

Zohorecruit; Puchong; On-site; MYR 120,000 - 190,000; Full time

Job summary

Zohorecruit in Malaysia is seeking a Project Manager – Digital Solutions to lead end-to-end delivery of CRM, AI, automation, and system integration projects. The role combines project management with business analysis to ensure alignment between customer needs, business objectives and technical delivery.

You will collaborate with customers, internal stakeholders, developers, solution architects, data/AI teams and vendors to translate requirements into technical specs, manage timelines and

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.
• Minimum 5 years of experience in Project Management or Business Analysis for IT solution delivery.
• Experience in CRM, digital transformation, AI/ML, or automation projects is highly preferred.
• Proven ability to work directly with customers and lead cross-functional teams.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) preferred.
• Additional certifications in AI/ML, data analytics, or cloud technologies are an advantage.

Responsibilities

• Lead end-to-end delivery of digital solution projects (CRM, AI, automation, analytics, integrations).
• Coordinate cross-functional teams, including technical teams, developers, AI/data engineers, and external customer stakeholders.
• Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.
• Oversee go-live activities, deployment, integration testing, and post-launch hyper-care.
• Promote best practices in digital adoption, process transformation, and change management.
• Prepare Software Requirements Specifications (SRS) and Software Design Documents (SDD).
• Create wireframes, mock-ups, and user flows to support solution design and user experience alignment.
• Translate customer business needs into clear technical requirements for development teams.

Skills

Analytical thinking

Communication skills

Problem-solving

Stakeholder management

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

diagrams.net

MySQL Workbench

Job description

Zohorecruit in Malaysia is seeking a Project Manager – Digital Solutions to lead end-to-end delivery of CRM, AI, automation, and system integration projects. The role combines project management with business analysis to ensure alignment between customer needs, business objectives and technical delivery.

You will collaborate with customers, internal stakeholders, developers, solution architects, data/AI teams and vendors to translate requirements into technical specs, manage timelines and