Spare Parts & Service Coordinator

Sysmex (Malaysia) Sdn Bhd; Shah Alam; On-site; MYR 50,000 - 84,000; Full time

Benefits offered by this job

Industry Leader

Thriving Growth

Exceptional Benefits

Invested in You

Engaged Community

Job summary

Sysmex Malaysia Sdn Bhd in Shah Alam is seeking a Technical Customer Service Coordinator to support end-to-end order processing, spare parts coordination, quotations, billing, inventory and delivery.

The role requires a diploma/degree, at least 3 years in order processing or customer service in regulated industries, and strong communication, planning and problem-solving abilities. Familiarity with SAP or MS Dynamics 365 is preferred.

Qualifications

• Diploma or Degree in any discipline, preferably in Business Administration or related fields.
• At least 3 years in order processing, customer service or supply chain roles in regulated industries.
• Excellent communication and customer service skills with stakeholders.
• Strong planning, organizational and problem-solving abilities with attention to detail.
• Proficient in Microsoft Office; SAP and MS Dynamics 365 experience preferred.

Responsibilities

• Manage end-to-end spare parts order processing from receipt to delivery.
• Prepare service quotations and commercial documents accurately and timely.
• Coordinate spare parts fulfilment with regional offices and couriers.
• Monitor orders, shipments and outstanding purchase orders; update status.
• Handle customer queries regarding status, billing and accounts.
• Maintain CRM and system records; ensure accurate master data.
• Follow up on customer complaints and CAPA within timelines.
• Ensure compliance with ISO 9001, GDPMD and company policies.
• Document orders, quotations, invoices and shipping documents for audits.

Skills

Communication

Customer service

Planning & organizing

Problem solving

Attention to detail

Microsoft Office

SAP

Microsoft Dynamics 365

Education

Diploma or Degree in any discipline

Tools

SAP

Microsoft Dynamics 365

Microsoft Office

Job description

Sysmex Malaysia Sdn Bhd in Shah Alam is seeking a Technical Customer Service Coordinator to support end-to-end order processing, spare parts coordination, quotations, billing, inventory and delivery.

The role requires a diploma/degree, at least 3 years in order processing or customer service in regulated industries, and strong communication, planning and problem-solving abilities. Familiarity with SAP or MS Dynamics 365 is preferred.