Technical Parts & Service Coordinator

Sysmex Asia Pacific; Subang Jaya; Presencial; MYR 67.000 - 100.000; Jornada completa

Descripción de la vacante

Sysmex Malaysia is seeking a Technical Customer Service Coordinator to support end-to-end coordination of customer orders, spare parts, quotations, billing, inventory and delivery activities. You will manage stock, coordinate with regional offices, and ensure accurate records in CRM and ERP systems, while upholding ISO 9001 and GDPMD standards.

The role requires a Diploma/Degree and at least 3 years in a related field, with strong communication and multitasking abilities in a regulated

Formación

• Diploma or degree in business, supply chain, logistics or related field.
• Minimum 3 years in order processing, customer service, supply chain or logistics in regulated industries.
• Strong communication and customer service skills.
• Proficient in Microsoft Office; SAP and Dynamics 365 experience preferred.

Responsabilidades

• Manage end-to-end spare parts order processing from receipt to delivery.
• Prepare quotations and commercial documents including invoices and shipping docs.
• Coordinate spare parts fulfillment with regional offices, transporters and couriers.
• Monitor orders, shipments and outstanding POs to ensure timely fulfillment.
• Handle queries on order status, billing and customer accounts with prompt solutions.
• Manage spare parts inventory, conduct stock checks and variance reconciliations.
• Maintain CRM and system records for orders, customers and service activities.
• Coordinate and follow up on customer complaints and CAPA within timelines.
• Ensure compliance with ISO 9001 and GDPMD; maintain accurate documentation.

Conocimientos

Communication skills

Customer service

Planning

Organization

Coordination

Problem-solving

Attention to detail

Multi-tasking

Educación

Diploma or Degree in Business Administration / Supply Chain / Logistics / Customer Service or related field

Herramientas

Microsoft Office

SAP

Microsoft Dynamics 365

Descripción del empleo

Sysmex Malaysia is seeking a Technical Customer Service Coordinator to support end-to-end coordination of customer orders, spare parts, quotations, billing, inventory and delivery activities. You will manage stock, coordinate with regional offices, and ensure accurate records in CRM and ERP systems, while upholding ISO 9001 and GDPMD standards.

The role requires a Diploma/Degree and at least 3 years in a related field, with strong communication and multitasking abilities in a regulated