Technical Application Specialist - Based in Johor

LAC Medical Supplies; Johor; On-site; MYR 80,000 - 140,000; Full time

Job summary

LAC Medical Supplies seeks a Technical Application Specialist based in Johor to provide expert technical support, training, and installation of instruments and assays. You will work closely with customers to understand needs, troubleshoot, and ensure successful implementations across hardware and software components.

The role requires strong communication, stakeholder engagement, and a proven track record in diagnostic laboratories.

Qualifications

• Bachelor’s degree in science/engineering or related discipline.
• 3–5 years in a diagnostic laboratory in a similar role.
• Strong stakeholder management and customer engagement.
• Solid knowledge of technical assays and systems.
• Excellent communication and analytical skills.

Responsibilities

• Provide accurate technical information and assistance regarding products and services before, during, and after transactions.
• Deliver customer operator training in Abbott facilities or on-site.
• Perform new instrument and assay implementations through to Test-of-Record.
• Provide on-site assay investigation and troubleshooting related to instruments, software, reagents and experimental design.
• Provide operator training and coaching on assay and instrument hardware and software.
• Prepare technical documents and reports for implementation, training, and investigations.
• Collaborate with customers to tailor technologies to their needs and lead technical discussions.
• Host user meetings, workshops, seminars to update product information on instrumentation and support.
• Track assay issues and escalation cases; collaborate with global teams to resolve.

Skills

Stakeholder management

Communication

Issue resolution

Analytical thinking

Technical assay knowledge

Lab experience

Education

Bachelor’s Degree in Science/Engineering

Tools

Analytical software

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical Application Specialist - Based in Johor

• Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
• Deliver customer operator training in Abbott facilities or on-site
• Perform new instrument and assay implementations through to Test-of–Record
• Provide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designed
• Provide operator training and coaching on assay and instrument (hardware and software)
• Prepare technical documents and reports for implementation, training, and investigations
• Connect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offerings
• Host user meetings, workshops, seminars to update products information on instrumentation and support
• Track assay issues and escalation cases for reporting and work closely with global teams to maintain records and solve issues
• Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.
• Work closely with other TAS and Service team to seek feedback and scope out potential lot issues
• Workflow improvement / optimization
• Any other task assigned by management from time to time

Requirements

• Bachelor’s Degree in Science/ Engineering (Electrical or Mechanical) or other related disciplines
• Minimum 3-5 years relevant experience and proven track record in a diagnostic laboratory in a similar position
• Strong stakeholder management skills with proven engagements with customers, key stakeholders, and lab staff
• Good knowledge in Technical Assay and systems to act as expert for product line responsibility
• Highly developed communication skills and ability to demonstrate empathy and engagement with customers
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software