Senior Technical Support Engineer

Crest Systems (M) Sdn Bhd; Selangor; On-site; MYR 61,000 - 70,000; Full time

Benefits offered by this job

Attractive salary with allowances

Annual performance bonus

Employee medical insurance

Job summary

Crest Systems (M) Sdn Bhd in Puchong, Selangor is seeking a Senior Technical Support Engineer to install, service, and maintain advanced laboratory and metrology systems.

The role requires one year of experience, a relevant engineering degree, and willingness to travel within Malaysia; you will work with AFMs, nano-indenters, and other precision instruments.

Qualifications

• Degree in Electrical, Electronics, Mechanical, Chemical, Materials, or Biomedical Engineering.
• Alternatively science degrees like Physics, Chemistry, or Biotechnology.

Responsibilities

• Provide on-site and remote troubleshooting, maintenance, repairs, and tuning.
• Oversee installation and commissioning of AFMs, Nano Indenters, and related systems.
• Develop strong relationships with key customers as a trusted technical partner.
• Monitor KPIs like response time, uptime, MTBF, and optimize OEE.
• Lead or support project execution from scheduling to delivery.
• Collaborate with sales, applications, and engineering teams for seamless support.

Skills

Analytical thinking

Communication skills

Interpersonal skills

Education

Electrical/Electronic/Mechanical/Chemical/Materials or Biomedical Engineering degree

Physics, Chemistry or Biotechnology degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position: Senior Technical Support Engineer

Location: Puchong, Selangor

Monthly Salary Range: RM 5,500 – RM 6,300

Industry: Electrical / Electronic Engineering

The Role

Do you thrive on solving complex technical problems? Are you excited by high-tech equipment, advanced measurement systems, and hands-on engineering challenges? At Crest Systems, we power innovation by supporting the technologies that drive the future of semiconductors, electronics, and advanced materials. Be part of a company where your contribution truly makes a difference!

What You'll Be Doing

As a Technical Support Engineer, you’ll be the go-to expert for the installation, support, and maintenance of advanced laboratory and metrology systems. Your responsibilities will include:

• Technical Support & Field Service: Provide on-site and remote troubleshooting, maintenance, repairs, and performance tuning to ensure customer systems are operating at peak efficiency.
• Installation & Commissioning: Oversee the setup, calibration, and start-up of sophisticated equipment including Atomic Force Microscopes (AFM), Nano Indenters, Industrial Microscopes, Wafer Measurement Systems, Contact Angle Systems, De-capsulation Systems.
• Customer Relationship Management: Develop strong working relationships with key customers, becoming a trusted advisor and technical partner.
• Track and manage key performance indicators such as response time, equipment uptime, Mean Time Between Failures (MTBF), and support customers in optimizing Overall Equipment Effectiveness (OEE) through proactive maintenance and system performance improvements.
• Project Coordination: Lead/support project execution, from scheduling to final delivery, ensuring timely and professional completion.
• Cross-functional Collaboration: Work closely with sales, applications, and engineering teams to deliver seamless customer support and system optimization.

What makes this role exciting

• Gain exposure in leading-edge technology and scientific instrumentation used in global R&D and manufacturing.
• Build your career in a company that values continuous learning, technical excellence, and team collaboration.
• Supportive team environmentwith mentorship and career growth opportunities.
• Platform to apply your engineering background inreal-world applications and client solutions.
• Career Growth:Potential for career advancement by demonstrating leadership qualities, excellent communication skills, interpersonal abilities, and strong analytical thinking.
• Overseas Trainingopportunities, including trips to conferences and other events.

Perks and Benefits:

• Attractive Salary with generous allowances.
• Performance-Based Incentives and annual Performance Bonus.
• Employee medical insurance

What You’ll need to Succeed

• Degree in Electrical, Electronics, Mechanical, Chemical, Materials, or Biomedical Engineering — or in Science disciplines like Physics, Chemistry, or Biotechnology.
• Minimum 1 year of experience in technical support or equipment maintenance. Diploma holders with 2-3 years of relevant working experience will also be considered.
• Experience with high-precision instruments (e.g., AFMs, Nano Indenters, De-capsulation Systems) is an advantage.
• Background in semiconductor, electronics, or materials industries is a plus.
• Strong analytical and problem-solving mindset.
• Excellent communication and interpersonal skills — you’ll be working with customers, suppliers, and internal teams.
• Must have own transport and be willing to travel extensively within Malaysia.