Service Engineer - Medical & Laboratory Equipment

Anugerah Saintifik; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

EPF/SOCSO

Annual leave

Travel allowance

OT allowance

Uniform & tools

Technical training

Healthcare projects exposure

Job summary

ASSB, a Malaysian medical and laboratory equipment company, is seeking an experienced Service Engineer to join our Technical Team in the Puchong office. You will own complex installations, commissioning, troubleshooting and technical leadership on medical and laboratory equipment projects, while mentoring junior technicians.

The role requires a Diploma or Degree in engineering and at least 5 years hands-on servicing medical devices or lab equipment.

Qualifications

• Diploma / Degree in a relevant engineering field.
• Minimum 5 years' hands-on experience servicing medical devices or laboratory equipment.
• Proven experience with complex installations, calibration and independent troubleshooting.
• Prior experience with a medical device distributor, laboratory equipment supplier or manufacturer strongly preferred.
• Strong customer-facing and communication skills, with experience managing key accounts.
• Experience mentoring or supervising junior technical staff is an advantage.
• Will travel extensively to sites nationwide.
• Valid Malaysian driving licence and own transportation (car preferred due to equipment/tool transport needs).

Responsibilities

• Lead installation, commissioning and validation of medical and laboratory equipment.
• Perform advanced-level troubleshooting, diagnostics and repairs beyond first-line service.
• Manage preventive maintenance schedules and ensure compliance with manufacturer standards.
• Handle escalated technical issues from Technicians and resolve independently.
• Liaise directly with hospital/lab stakeholders on technical matters and service expectations.
• Conduct equipment demonstrations, user training and product familiarisation sessions.
• Support tender and project technical requirements, including site assessments and specifications.
• Mentor, coach and provide on-the-job technical guidance to junior Technicians.
• Prepare detailed service reports, root-cause analyses and technical documentation.
• Coordinate with principals on technical bulletins, recalls and firmware/software updates.

Skills

5+ years experience servicing medical

Strong customer-facing skills

Education

Diploma / Degree in engineering

Job description

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Service Engineer - Medical & Laboratory Equipment

SERVICE ENGINEER – MEDICAL & LABORATORY EQUIPMENT

Pay: To be disclosed during interview

ABOUT THE ROLE

ASSB is an established Malaysian medical and laboratory equipment company supporting hospitals, laboratories, universities and healthcare organisations nationwide.

We are looking for an experienced Service Engineer to join our Technical Team, based at our Puchong office. This role takes ownership of complex installations, commissioning, troubleshooting and technical leadership on medical and laboratory equipment projects, while mentoring junior technicians.

ABOUT YOU

Qualification: Diploma / Degree in a relevant engineering discipline

Experience: Minimum 5 years in servicing medical devices or laboratory equipment

Focus: Advanced troubleshooting, complex repairs, and technical ownership of assigned accounts

Installation: Lead installations and commissioning independently

Maintenance: Perform advanced preventive maintenance, calibration and repairs

Customer Support: Serve as primary technical point of contact for key accounts

Documentation: Prepare technical reports, service documentation and escalation records

Projects: Lead equipment rollout and implementation projects

Mentoring: Guide and train junior Technicians in the field

KEY RESPONSIBILITIES

Lead installation, commissioning and validation of medical and laboratory equipment.

Perform advanced-level troubleshooting, diagnostics and repairs beyond first-line service.

Manage preventive maintenance schedules and ensure compliance with manufacturer standards.

Handle escalated technical issues from Technicians and resolve independently.

Liaise directly with hospital/lab stakeholders on technical matters and service expectations.

Conduct equipment demonstrations, user training and product familiarisation sessions.

Support tender and project technical requirements, including site assessments and specifications.

Mentor, coach and provide on-the-job technical guidance to junior Technicians.

Prepare detailed service reports, root-cause analyses and technical documentation.

Coordinate with principals (e.g. manufacturers) on technical bulletins, recalls and firmware/software updates.

COMMON RESPONSIBILITIES

Service Engineers will:

Travel to hospitals, laboratories and healthcare facilities nationwide as assigned.

Follow ASSB SOPs, manufacturer procedures and safety requirements.

Maintain professional customer relationships at senior/technical stakeholder level.

Participate in manufacturer-certified and internal technical training, including advanced/specialist certifications.

Support product demonstrations and customer training.

Maintain accurate and audit-ready service documentation.

Participate in technical meetings, project reviews and knowledge-sharing.

Continuously develop technical knowledge and stay current with new equipment/technology.

Maintain professional conduct when representing ASSB.

REQUIREMENTS

Preferred disciplines:

Electrical / Electronics

Mechanical

Mechatronics

Instrumentation

Biomedical Technology

Medical Electronics

Related technical disciplines

Requirements:

Diploma / Degree in a relevant engineering field.

Minimum 5 years' hands-on experience servicing medical devices or laboratory equipment.

Proven experience with complex installations, calibration and independent troubleshooting.

Prior experience with a medical device distributor, laboratory equipment supplier or manufacturer strongly preferred.

Strong customer-facing and communication skills, with experience managing key accounts.

Experience mentoring or supervising junior technical staff is an advantage.

Willing to travel extensively to sites nationwide.

Valid Malaysian driving licence and own transportation (car preferred due to equipment/tool transport needs).

WHAT YOU WILL BRING & LEAD ON

Medical diagnostic equipment

Laboratory instruments

Blood gas analysers

Advanced preventive maintenance & calibration

Electrical & mechanical fault diagnosis

Technical account management

Manufacturer service procedures & compliance standards

Healthcare equipment quality and regulatory standards

CAREER DEVELOPMENT

Career progression is based on technical competency, performance, leadership, customer service and business requirements.

WHAT ASSB OFFERS

Medical benefits

EPF & SOCSO

Annual leave

Travel allowance

Overtime allowance where applicable

Company uniform / tools provided

Manufacturer technical training (including advanced/specialist certification)

Exposure to nationwide healthcare projects

WHY JOIN ASSB?

You will work with medical and laboratory technology that directly supports healthcare professionals and patient care across Malaysia.

Build the technology that saves lives.