Instrument & Assay Solutions Specialist

LAC Medical Supplies; Johor; On-site; MYR 80,000 - 140,000; Full time

Job summary

LAC Medical Supplies seeks a Technical Application Specialist based in Johor to provide expert technical support, training, and installation of instruments and assays. You will work closely with customers to understand needs, troubleshoot, and ensure successful implementations across hardware and software components.

The role requires strong communication, stakeholder engagement, and a proven track record in diagnostic laboratories.

Qualifications

• Bachelor’s degree in science/engineering or related discipline.
• 3–5 years in a diagnostic laboratory in a similar role.
• Strong stakeholder management and customer engagement.
• Solid knowledge of technical assays and systems.
• Excellent communication and analytical skills.

Responsibilities

• Provide accurate technical information and assistance regarding products and services before, during, and after transactions.
• Deliver customer operator training in Abbott facilities or on-site.
• Perform new instrument and assay implementations through to Test-of-Record.
• Provide on-site assay investigation and troubleshooting related to instruments, software, reagents and experimental design.
• Provide operator training and coaching on assay and instrument hardware and software.
• Prepare technical documents and reports for implementation, training, and investigations.
• Collaborate with customers to tailor technologies to their needs and lead technical discussions.
• Host user meetings, workshops, seminars to update product information on instrumentation and support.
• Track assay issues and escalation cases; collaborate with global teams to resolve.

Skills

Stakeholder management

Communication

Issue resolution

Analytical thinking

Technical assay knowledge

Lab experience

Education

Bachelor’s Degree in Science/Engineering

Tools

Analytical software

Job description

LAC Medical Supplies seeks a Technical Application Specialist based in Johor to provide expert technical support, training, and installation of instruments and assays. You will work closely with customers to understand needs, troubleshoot, and ensure successful implementations across hardware and software components.

The role requires strong communication, stakeholder engagement, and a proven track record in diagnostic laboratories.