Customer Service - Mandarin Speaker

Manpower Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Manpower Malaysia is seeking a Customer Service Call Centre Agent in Kuala Lumpur to provide personalized phone support, determine customer requirements, answer inquiries, resolve problems and fulfill requests. The ideal candidate has a Diploma with 2+ years' experience, is willing to rotate shifts including weekends/holidays, and can communicate in English.

Prior banking or customer service experience is a plus.

Qualifications

• Diploma with 2 years' experience required.
• Rotational shifts including weekends and holidays.
• Experience in Call Centre/Banking/Customer Service advantageous.
• Positive CAN-DO attitude and quality service.
• Resourceful, proactive, attentive to details and a good team player.
• Good communication skills (verbal and written English).

Responsibilities

• Provide prompt and accurate answers and solutions to customers.
• Handle and resolve customer complaints efficiently.
• Educate customers about the Bank’s products and self-help resources.
• Enter customer data accurately into relevant systems.
• Maintain confidentiality of customer information.
• Proactively gather feedback to improve customer experience.
• Display professionalism in every customer interaction.
• Follow call centre guidelines for required follow-ups.

Skills

Communication

Customer service

Data entry

Problem solving

Team player

Attention to detail

Education

Diploma

SPM/STPM

Job description

Ensure highest standard of service delivery on personalized phone services to our customers. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Key Responsibilities

• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
• Maintains confidentiality of the Bank’s customers and data.
• Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.

Key Requirements

• At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
• Experience in Call Centre, Banking or Customer Service environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Resourceful, proactive, attentive to details and a good team player.
• Possess good communication skills (verbal and written English)