Team Leader - Billing

Adecco Outsourcing Recruitment; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Adecco Group in Malaysia seeks a skilled Billing Operations Lead to manage end-to-end billing for Staffing and Permanent Services, ensuring accuracy, compliance, and timely invoicing. You will lead a billing team and collaborate with cross-functional partners to deliver excellent service.

This role requires at least five years in high-volume billing, two years leading a team, and strong Excel and MS Office proficiency.

Qualifications

• Minimum of 5 years related billing experience in high transaction environment.
• Minimum of 2 years experience managing a team.
• Proficient in Microsoft Office programs with emphasis on Excel.
• Strong interpersonal, oral, and written communication skills.
• Detail oriented and process driven.

Responsibilities

• Direct and lead the billing process for Staffing and Permanent services.
• Ensure compliance to Adecco Internal Controls & Local Regulations.
• Collaborate with Front, Middle & Back Office teams to ensure delivery of excellent customer service.
• Respond to internal and external customer needs with urgency and follow-up.
• Review billing invoices for data accuracy and completeness.
• Manage escalations of billing discrepancies and provide corrective actions.
• Recommend and implement process changes to create efficient billing processes.
• Ensure timely invoice distribution and client portal uploads to prevent payment delays.
• Oversee month-end closing and reconciliation activities; provide monthly billing reports.

Skills

Billing experience

Team management

Excel

Communication skills

Leadership

Process improvement

Tools

Microsoft Office

Job description

The Adecco Group is a Fortune 500 global leader in talent advisory and workforce solutions, driven by a powerful purpose – making the future work for everyone. With a prese nce in over 60 countries and territories, we help organizations optimize their talent strategie s and empower individuals with meaningful career opportunities.

About the Role

Leads the end-to-end billing operations for Staffing and Permanent Services, ensuring accuracy, compliance, and timely invoicing.

Manages a billing team, resolves escalations, and collaborates with cross-functional stakeholders to deliver excellent customer service.

Drives process improvements, reporting, and month-end activities to enhance operational efficiency and financial performance.

RESPONSIBILITIES

• Responsible for directing and leading team in billing process for Staffing and Permanent services
• Ensure compliance to Adecco Internal Controls & Local Regulations
• Collaborate with internal customers i.e. Front, Middle & Back Office teams to ensure delivery of excellent customer service experience to our clients
• Responsive to the needs of internal and external customers with sense of urgency and commitment to follow up
• Review billing invoices prepared by billing executives to ensure accuracy of data and information
• Manage escalations of any billing discrepancies and provide corrective actions/solutions
• Recommends and implements process changes to create efficient billing process
• Ensure timely invoice distribution and uploading on client’s portal to avoid payment delay
• Ensure month end closing and reconciling activities are completed accurately and on time
• Provide monthly billing reports and other reports requested by management

PROFESSIONAL ATTRIBUTES

• Minimum of 5 years related billing experience in high transaction environment
• Minimum of 2 years experience managing a team
• Must have proficient computer skills and knowledge of Microsoft Office programs including intermediate to advanced Excel skills
• Strong interpersonal, oral, and written communication skills
• Self-starter with ability to take initiative and be an independent thinker
• Positive attitude, hardworking and desire to learn and grow
• Detail oriented and process driven
• Leadership skills and ability to coach