Billing & Sales Ops Specialist

TIME dotCom Berhad; Selangor; On-site; MYR 36,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Wellness account

Employee assistance

Learning & growth

Cash rewards

Job summary

TIME dotCom Berhad is seeking a Billing & Sales Operations Assistant responsible for accurate billing and timely order submission, ensuring revenue recognition and a positive customer experience.

This role supports Sales with data retrieval, contract review, and documentation whilst coordinating with multiple departments to resolve disputes and process deposits before account closure. Strong Excel and communication skills are essential.

Qualifications

• Bachelor degree in Business Administration or related field.
• 1 year experience in a related role preferred.
• Proficient Excel with lookup and pivot capabilities.
• Strong analytical, communication, and organizational skills.

Responsibilities

• Assist Sales Team in data retrieval and document submission.
• Coordinate with Sales to ensure smooth order processing and documentation.
• Review contracts/Sales Orders for billing rates and terms; flag inconsistencies.
• Verify and analyze billing requests and related queries.
• Ensure timely, accurate invoice generation per company policies.
• Coordinate with internal/external teams to obtain complete billing documents.
• Maintain accurate billing records and improve billing process efficiency.
• Support ad hoc billing projects and project-based administrative tasks.
• Assist project teams with administrative requirements.
• Prioritize and resolve customer disputes; perform root cause analysis; ensure SLA compliance.
• Liaise with internal teams for dispute resolution and closure tracking.
• Coordinate with customers for deposits and balance checks before account closure.

Skills

Excel advanced

Analytical thinking

Communication

Organization

Proactive

Interpersonal skills

Adaptability

Independent work

Education

Bachelor degree in Business Administration

Job description

This position is responsible for accurate and timely billing & order submission, supporting sales operations, and ensuring smooth coordination between departments. This role is crucial for revenue recognition and customer experience.

• Assist Sales Team in retrieving data and ensuring all submitted documents are in order.
• Coordinate with Sales to ensure smooth order processing and documentation.
• Review contracts / Sales Orders to ensure billing rates and terms are accurate; flag and clarify inconsistencies.
• Verify and analyse incoming billing requests, billing task, and related queries.
• Ensure timely and accurate invoice generation in accordance with company policies.
• Coordinate with internal and external departments to obtain complete supporting documents for billing.
• Maintain accurate billing records and assist in improving billing process efficiency.
• Support ad hoc billing-related projects as needed.
• Support project teams with administrative requirements when necessary.
• Prioritize and resolve customer disputes, including root cause analysis and ensuring SLA compliance.
• Liaise with internal teams for dispute resolution and track closure.
• Coordinate with customers for deposit refunds and access balance before account closure.

To be considered, you’ll need:

• Education: Bachelor degree in Business Administration or any related field.
• Experience: Ideally with at least 1 year experience in related role.
• Skills:
  • Intermediate user for Microsoft Excel - able to use lookup functions & pivot.
  • Good analytical thinking and problem-solving abilities.
  • Good oral and written communication skills, with the ability to communicate effectively across multiple departments and external parties.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks in a fast-paced, high-volume environment.
  • Proactive, self-motivated, and committed to continuous learning and improvement.
  • Good interpersonal skills and a collaborative, team-oriented mindset.
  • Able to adapt to changing priorities and handle ad hoc assignments or project-based tasks with flexibility.
  • Demonstrated ability to work independently with minimal supervision while maintaining high levels of accuracy and efficiency.

Our Commitment to You

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coveragefor you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness supportwith an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistanceduring life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunitiesthrough dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewardsfor recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.