Senior Associate, Contractual Billing (6 Months Contract)

International SOS; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

International SOS in Kuala Lumpur, Malaysia is seeking a billing and claims specialist to support the Quote-to-Bill flow, review contracts and subscriptions, and generate accurate invoices.

You will handle claims from providers, ensure data integrity, and work with cross-functional teams to meet KPIs. Fresh graduates are welcome to apply in a multicultural, shared services environment.

Qualifications

• At least 1 year of working experience in handling claims and billing in client-facing function.
• Fresh graduate is encouraged to apply.
• Experience in multicultural, multi-tasking & shared services environment would be advantageous.

Responsibilities

• Support Manager to achieve business objectives
• Perform compliance check including reviewing contract and certificate of subscription and issue invoice as per approved guidelines and procedures accurately, timely and completely
• Understanding and trouble shoot billing related queries
• Initiate & implement continuous improvement effort within support areas
• Ensure data integrity and accuracy
• Maintain good collaboration across Business Lines and Functions
• Support Manager in special projects/adhoc task
• Achieve various KPIs measuring performance indicated above
• Any other duties within the Claims & Billings department, as assigned

Skills

English proficiency

Billing & invoicing

Customer service

Education

Degree or Diploma in accountancy, business or equivalent

Job description

About The Role

The team functions as the final station in the Quote -To-Bill cycle before Billing is sent to the external clients. The effectiveness of this Team will facilitate the management of the working capital for the support countries and provide a streamlined connection to the external Clients. This position serves to process claims from Providers and turn these into Billings, incorporating appropriate case fees in a timely and accurate manner.

Key Responsibilities

• Support Manager to achieve business objectives
• Perform compliance check which includes reviewing contract and certificate of subscription and issue invoice as per approved guidelines and procedures accurately, timely and completely
• Understanding and trouble shoot billing related queries
• Initiate & implement continuous improvement effort within support areas
• Ensure data integrity and accuracy
• Maintain good collaboration across Business Lines and Functions
• Support Manager in special projects/adhoc task
• Achieve various KPIs measuring performance indicated above
• Any other duties within the Claims & Billings department, as assigned

About You

• At least 1 year of working experience in handling claims and billing in client-facing function
• Fresh graduate is encouraged to apply
• Experience in multicultural, multi-tasking & shared services environment would be advantageous
• Experience within the considered geographical territory (optional)
• Degree or Diploma in accountancy, business or equivalent
• Excellent written and spoken English