Billing & Sales Ops Specialist

TIME dotCom Berhad; Kuala Lumpur; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Medical coverage for family

Wellness account

Employee assistance

Job summary

TIME dotCom Berhad is seeking a Billing & Orders Coordinator to ensure accurate and timely billing and order submission, while supporting sales operations and coordinating with multiple departments. You will assist the Sales Team, verify contract terms, and ensure documentation is complete for billing.

The role is critical for revenue recognition and customer experience, requiring strong attention to detail, analytical thinking, and proactive collaboration across teams to resolve disputes and

Qualifications

• Bachelor degree in Business Administration or related field.
• At least 1 year experience in a related role is preferred.
• Proficient in Microsoft Excel with lookup and pivot capabilities.
• Strong analytical and problem-solving abilities.
• Excellent written and spoken communication across departments and with external parties.

Responsibilities

• Assist Sales Team in data retrieval and ensuring submission documents are in order.
• Coordinate with Sales to ensure smooth order processing and documentation.
• Review contracts/Sales Orders for accurate billing rates and terms; flag inconsistencies.
• Verify and analyze incoming billing requests and related queries.
• Ensure timely and accurate invoice generation per company policies.
• Coordinate with internal and external departments for complete billing documentation.
• Maintain accurate billing records and support process improvement.
• Support ad hoc billing projects and project-based administrative requirements.
• Prioritize and resolve customer disputes with root-cause analysis and SLA adherence.
• Liaise with internal teams for dispute resolution and track closure.
• Coordinate with customers for deposit refunds and balance before account closure.

Skills

Excel: Lookup/Pivot

Analytical thinking

Communication skills

Organized & detail-oriented

Self-motivated

Interpersonal skills

Adaptability

Autonomous work

Education

Bachelor degree in Business Administration

Job description

This position is responsible for accurate and timely billing & order submission, supporting sales operations, and ensuring smooth coordination between departments. This role is crucial for revenue recognition and customer experience.

• Assist Sales Team in retrieving data and ensuring all submitted documents are in order.
• Coordinate with Sales to ensure smooth order processing and documentation.
• Review contracts / Sales Orders to ensure billing rates and terms are accurate; flag and clarify inconsistencies.
• Verify and analyse incoming billing requests, billing task, and related queries.
• Ensure timely and accurate invoice generation in accordance with company policies.
• Coordinate with internal and external departments to obtain complete supporting documents for billing.
• Maintain accurate billing records and assist in improving billing process efficiency.
• Support ad hoc billing-related projects as needed.
• Support project teams with administrative requirements when necessary.
• Prioritize and resolve customer disputes, including root cause analysis and ensuring SLA compliance.
• Liaise with internal teams for dispute resolution and track closure.
• Coordinate with customers for deposit refunds and access balance before account closure.

To be considered, you’ll need:

• Education: Bachelor degree in Business Administration or any related field.
• Experience: Ideally with at least 1 year experience in related role.
• Skills:
  • Intermediate user for Microsoft Excel - able to use lookup functions & pivot.
  • Good analytical thinking and problem-solving abilities.
  • Good oral and written communication skills, with the ability to communicate effectively across multiple departments and external parties.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks in a fast-paced, high-volume environment.
  • Proactive, self-motivated, and committed to continuous learning and improvement.
  • Good interpersonal skills and a collaborative, team-oriented mindset.
  • Able to adapt to changing priorities and handle ad hoc assignments or project-based tasks with flexibility.
  • Demonstrated ability to work independently with minimal supervision while maintaining high levels of accuracy and efficiency.

Our Commitment to You

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coveragefor you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness supportwith an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistanceduring life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunitiesthrough dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewardsfor recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.