Tea Barista & Guest Experience Lead

MING CUI SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Job summary

Ming Cui Sdn Bhd is seeking a friendly Tea Service Associate to greet guests and deliver warm, professional service. You will assist in tea brewing, serving, and proactively introduce tea selections to boost sales.

In this role, you will maintain cleanliness and equipment, assist with reservations in private rooms, and work with the team to meet individual and group sales targets while ensuring a smooth, welcoming environment.

Qualifications

• Strong communication and customer service mindset required.
• Positive attitude and sense of responsibility expected.
• Willing to work in shifts, including weekends and public holidays.
• F&B or tea service experience is advantageous.
• Fluent in English and Bahasa Malaysia; Mandarin proficiency required for Mandarin-speaking stakeholders.

Responsibilities

• Greet customers and deliver warm, professional service
• Assist in tea brewing and serving
• Proactively introduce tea selections and recommend suitable products to drive sales
• Maintain cleanliness, equipment, and support day-to-day operations
• Assist with reservations and service in private rooms
• Work towards individual and team sales targets
• Capture customer feedback to improve overall service experience
• Collaborate with team members to ensure a smooth and pleasant environment

Skills

Communication skills

Customer service

Positive attitude

Responsibility

Shift work

Weekends

F&B experience

Tea service

English

Bahasa Malaysia

Mandarin

Job description

Ming Cui Sdn Bhd is seeking a friendly Tea Service Associate to greet guests and deliver warm, professional service. You will assist in tea brewing, serving, and proactively introduce tea selections to boost sales.

In this role, you will maintain cleanliness and equipment, assist with reservations in private rooms, and work with the team to meet individual and group sales targets while ensuring a smooth, welcoming environment.