Takaful Customer Care Specialist

Takaful Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Takaful Malaysia is seeking a customer service professional to handle inquiries about policies, claims, and payments. You will guide customers through claims and documentation, assist with policy applications, renewals, and cancellations, and aim to resolve issues promptly while maintaining high satisfaction.

Role requires strong Bahasa Malaysia and English communication, data entry accuracy, and familiarity with CRM and call centre tools.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Communications, Customer Service, or related fields.
• 1–3 years in customer service, call centre, or financial services is preferred.
• Fluent in Bahasa Malaysia and English, with strong verbal and written skills.
• Familiarity with Takaful products, policies, and claims is an advantage.

Responsibilities

• Answer incoming calls and respond to customer inquiries about Takaful policies, claims, and payments.
• Guide customers on claims submission, required documents, and status updates; maintain SLA adherence.
• Assist policyholders with applications, renewals, endorsements, and cancellations.
• Address complaints professionally; record feedback and resolve issues to improve retention.
• Update CRM with accurate customer information and service requests.
• Identify cross-selling opportunities and promote relevant products when appropriate.
• Ensure compliance with BNM regulations and data protection laws; participate in QA and training.

Skills

Customer service

Communication skills

Problem solving

Conflict resolution

Education

Diploma or Bachelor's degree in Business/Admin/Communications/Customer Service

Tools

CRM systems

Call centre software

Microsoft Office

Job description

Takaful Malaysia is seeking a customer service professional to handle inquiries about policies, claims, and payments. You will guide customers through claims and documentation, assist with policy applications, renewals, and cancellations, and aim to resolve issues promptly while maintaining high satisfaction.

Role requires strong Bahasa Malaysia and English communication, data entry accuracy, and familiarity with CRM and call centre tools.