Takaful Customer Care Executive

Syarikat Takaful Malaysia Keluarga Berhad; Malaysia; On-site; MYR 33,000 - 56,000; Full time

Job summary

Syarikat Takaful Malaysia Keluarga Berhad is seeking a customer service professional to manage incoming calls, assist with policy applications, renewals, and claims updates. The role emphasizes accurate guidance on benefits, coverage, and documentation, ensuring quality service and adherence to SLAs.

Candidates should have 1–3 years in customer service or financial services, with fluency in Bahasa Malaysia and English and proficiency in CRM tools.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Communications, Customer Service, or related fields.
• Minimum 1–3 years in customer service, call centre operations, or financial services, preferably in Takaful/insurance.
• Strong verbal and written communication in Bahasa Malaysia and English.

Responsibilities

• Answer incoming calls and respond to customer inquiries regarding Takaful policies, claims, and payments.
• Provide accurate information on policy benefits, coverage, and renewal processes.
• Handle customer complaints, disputes, and service requests professionally.

Skills

Bahasa Malaysia

English

Communication skills

Customer service

Education

Diploma or Bachelor's degree in Business Administration, Communications, Customer Service, or related fields

Tools

CRM systems

Call centre software

Microsoft Office

Job description

Syarikat Takaful Malaysia Keluarga Berhad is seeking a customer service professional to manage incoming calls, assist with policy applications, renewals, and claims updates. The role emphasizes accurate guidance on benefits, coverage, and documentation, ensuring quality service and adherence to SLAs.

Candidates should have 1–3 years in customer service or financial services, with fluency in Bahasa Malaysia and English and proficiency in CRM tools.