Takaful Consultant

Prudential BSN Takaful Berhad; Malacca City; Hybrid; MYR 40,000 - 70,000; Full time

Job summary

Prudential BSN Takaful Berhad in Malaysia seeks a Takaful Consultant to advise clients on family takaful solutions, explain plan features, and support protection needs. The role involves needs analysis, proposal preparation, and assisting with applications, renewals, and claims guidance.

You will build long-term relationships through follow-ups, outreach, and community events while meeting sales targets and ensuring Shariah compliance and regulatory requirements are met.

Qualifications

• Customer service and relationship-building skills with clear spoken and written English.
• Sales and negotiation experience or interest in financial services.
• Basic financial literacy to explain takaful concepts.
• Strong organizational and time management abilities to handle multiple clients.
• Comfort with digital tools and remote work in hybrid setup.
• Commitment to Shariah-compliant practices and regulatory requirements.
• Diploma or bachelor’s degree in business/finance/marketing; experience considered.
• Willingness to participate in ongoing training and occasional events.

Responsibilities

• Provide family takaful advice and explain plan features to clients.
• Prepare proposals and handle policy applications.
• Assist with inquiries, renewals, and basic claims guidance.
• Build long-term relationships through follow-ups and events.
• Work toward individual and team sales targets while adhering to regulations.
• Stay updated on product knowledge and Shariah guidelines.

Skills

Customer service

Relationship building

Communication

Sales & negotiation

Financial literacy

Time management

Digital tools

Shariah compliance

Education

Business/Finance degree

Job description

Company Description

Prudential BSN Takaful Berhad (PruBSN) is Malaysia’s leading family takaful operator, known for its customer-centric approach, multi-channel distribution, and innovative, technology-driven solutions. The organization invests strongly in talent development, offering comprehensive in-house training, public programmes, workshops, and seminars to support continuous learning. Through award-winning leadership development initiatives, PruBSN nurtures future leaders and emphasizes performance-based rewards aligned with company goals and individual contributions. The company promotes open communication, employee engagement, and volunteering to strengthen both internal culture and community impact. PruBSN is committed to building a diverse and inclusive workplace where all team members can thrive.

Role Description

This is a full-time, hybrid role based in Melaka, with flexibility for partial work-from-home arrangements. The Takaful Consultant will advise customers on family takaful solutions, explain product features and benefits, and support clients in selecting plans that meet their protection and financial needs. The role involves conducting needs analysis, preparing proposals, handling policy applications, and assisting customers with inquiries, renewals, and basic claims-related guidance. The Takaful Consultant will build and maintain long-term relationships through regular follow-ups, outreach activities, and participation in marketing or community events. The role also includes meeting individual and team sales targets, complying with regulatory and Shariah guidelines, and updating product and industry knowledge through ongoing training.

Qualifications

• Strong customer service and relationship-building skills, with the ability to communicate clearly and professionally in spoken and written English (additional local languages are an advantage).
• Sales and negotiation skills, including experience or interest in financial services, insurance, or takaful advisory.
• Basic financial literacy and analytical skills to perform needs analysis and explain takaful concepts and plans in an accessible manner.
• Good organizational and time management skills, with the ability to manage multiple client cases and meet performance targets.
• Comfort with digital tools and platforms for communication, presentations, and remote work in a hybrid environment.
• High level of integrity, professionalism, and commitment to Shariah-compliant practices and regulatory requirements.
• Diploma or bachelor’s degree in business, finance, marketing, or a related field is preferred; relevant work experience may also be considered.
• Willingness to participate in ongoing training, development programmes, and occasional evening or weekend events when required.