Takaful consultant

Prudential BSN Takaful Berhad; Kuantan; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

Prudential BSN Takaful Berhad (PruBSN) in Kuantan is seeking a full-time Takaful Consultant to engage clients through a hybrid on-site and remote work arrangement. You will identify prospective customers, deliver needs-based financial and protection advice, and recommend Family Takaful plans aligned with Shariah requirements.

Day-to-day duties include consultations, explaining product benefits and terms, preparing applications, maintaining client records, and supporting ongoing relationship

Qualifications

• Minimum diploma-level education or equivalent.
• Willingness to learn Takaful and shariah‑compliant principles.
• Strong communication and customer service mindset.
• Ability to build trust with diverse customers.
• Comfort with digital tools and remote work.

Responsibilities

• Identify and approach prospective customers for Takaful solutions.
• Conduct consultations to explain product benefits and terms.
• Prepare and submit applications and maintain records.
• Engage in ongoing relationship management and policy reviews.
• Contribute to sales targets and business growth.

Skills

Communication skills

Sales ability

Customer service

Relationship building

Ethical advisory

Lead management

Independent work

Bilingual English Malay

Education

Diploma or equivalent

Job description

Company Description

Prudential BSN Takaful Berhad (PruBSN), established in 2006 under a licence from the Central Bank of Malaysia, is a leading takaful operator providing financial security to Malaysians and their families. Guided by the concept of ta’awun (co-operation and mutual assistance), the company offers a broad range of Family Takaful solutions, including life and medical protection, savings, education, and corporate plans, all in accordance with shariah principles. With more than 13,000 takaful consultants serving over 900,000 customers, PruBSN focuses on meeting evolving health and protection needs nationwide. Its “Takaful For All. For Life” proposition reflects a commitment to protecting wealth, supporting investment in capital markets, and contributing to Malaysia’s development. PruBSN’s rapid growth is driven by a customer‑centric culture, multi‑channel distribution, innovative solutions, and strong technological capabilities, aligned with its vision to be the first-choice Takaful provider.

Role Description

This full-time Takaful Consultant role is based in Kuantan with a hybrid work arrangement, combining on‑site client engagement with some work‑from‑home flexibility. The consultant will identify and approach prospective customers, provide needs‑based financial and protection advice, and recommend suitable Family Takaful plans in line with shariah requirements. Day‑to‑day responsibilities include conducting consultations, explaining product benefits and terms clearly, preparing and submitting applications, and maintaining accurate customer records. The role also involves ongoing relationship management, including policy reviews, claims guidance, and follow‑up service to ensure long‑term customer satisfaction. Consultants are expected to participate in regular training, comply with regulatory and company standards, and contribute to sales targets and business growth.

Qualifications

• Ability to build trust, communicate clearly, and maintain professional relationships with diverse customers.
• Strong sales, negotiation, and customer service skills, with a focus on ethical and needs‑based advisory.
• Basic understanding of financial protection, savings, and investment concepts; willingness to learn Takaful and shariah‑compliant principles.
• Good organizational, planning, and follow‑up skills to manage leads, appointments, and documentation efficiently.
• Comfort with using digital tools, online platforms, and productivity software for remote and hybrid work.
• Ability to work independently, meet performance targets, and adapt to a fast‑paced, results‑driven environment.
• Minimum educational qualification typically at diploma level or equivalent; relevant experience in insurance, takaful, banking, or financial services is an advantage.
• Proficiency in spoken and written English and Malay; additional language skills are beneficial.