Takaful Associate

Aia Public Takaful; Alor Setar; Remote; MYR 36,000 - 48,000; Full time

Job summary

Aia Public Takaful is seeking a Takaful Associate to support customers remotely in selecting suitable Takaful products and completing enrollment. This full-time role emphasizes clear explanations of plan features, accurate documentation, and compliant service delivery.

You will work with digital tools, respond to inquiries via email and messaging, and coordinate with internal teams to resolve customer issues while maintaining records and contributing to service improvements in a

Qualifications

• Ability to explain financial products clearly and deliver strong customer service.
• Experience with digital tools and remote communication platforms, including email, messaging, and basic CRM usage.
• Attention to detail in handling documentation, data entry, and record-keeping, with focus on accuracy and compliance.
• Willingness to learn about Takaful and Shariah-compliant financial concepts.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Ability to work independently in a remote setting, manage time effectively, and follow structured processes and guidelines.
• Demonstrated problem-solving skills and a service-oriented mindset when handling customer concerns and claims.
• Relevant experience in financial services, insurance, or customer support is preferred; a diploma or degree in business, finance, or related field is beneficial.

Responsibilities

• Assist customers in understanding Takaful products and enrollment.
• Explain plan features and benefits and handle inquiries.
• Support policy servicing, documentation, and claims guidance.
• Maintain records and support initiatives to enhance service quality.

Skills

Customer service

Communication

Remote work

Documentation

CRM systems

English proficiency

Education

Diploma in Business

Bachelor's degree in Finance

Tools

CRM systems

Job description

Company Description

Aia Public Takaful is a provider of Shariah-compliant protection and savings solutions designed to help individuals and families achieve financial security and long-term stability. The organization focuses on ethical financial practices, transparency, and customer-centric service, offering products that align with Islamic principles. Aia Public Takaful supports clients through personalized guidance and comprehensive coverage options tailored to diverse needs and life stages. Team members collaborate in a professional, inclusive environment that values integrity, respect, and continuous improvement. The company is committed to innovation and sustainable growth in the Takaful and wider financial services sector.

Role Description

The Takaful Associate is a full-time, remote role responsible for supporting customers in understanding and selecting appropriate Takaful products and services. Day-to-day tasks include responding to inquiries, explaining plan features and benefits, and assisting with enrollment, policy servicing, and documentation. The role involves guiding participants through claims processes, coordinating with internal teams to resolve issues, and ensuring all interactions adhere to Shariah-compliant and regulatory requirements. The Takaful Associate will maintain accurate records, follow standardized procedures, and use digital tools and communication platforms to manage client relationships effectively. This position also contributes to continuous improvement by sharing feedback from customers and supporting initiatives to enhance service quality.

Qualifications

• Ability to explain financial or protection products clearly, with strong customer service and client relationship skills.
• Comfort working with digital tools and remote communication platforms, including email, messaging, and basic CRM or policy administration systems.
• Attention to detail in handling documentation, data entry, and record-keeping, with a focus on accuracy and compliance.
• Basic understanding or willingness to learn about Takaful and Shariah-compliant financial concepts.
• Strong verbal and written communication skills in English; additional language proficiency is an advantage.
• Ability to work independently in a remote setting, manage time effectively, and follow structured processes and guidelines.
• Demonstrated problem-solving skills and a service-oriented mindset when handling customer concerns and claims.
• Relevant experience in financial services, insurance, or customer support is preferred; a diploma or degree in business, finance, or a related field is beneficial.