Remote Takaful Support Specialist

Aia Public Takaful; Putrajaya; Remote; MYR 33,000 - 61,000; Full time

Job summary

Aia Public Takaful is seeking a Takaful Associate to join as a full-time, remote role. You will support customers and partners with takaful inquiries, enrollment, and servicing activities while following Shariah-compliant procedures.

You will explain products, guide customers through applications and contributions, assist with policy changes and claims, keep records in CRM, prepare basic reports, and collaborate with the team to resolve issues, all in a remote work setting.

Qualifications

• Strong customer service and communication skills with empathetic, clear explanations.
• Basic understanding of takaful or insurance concepts and regulatory context.
• Organized with data entry accuracy and documentation management.
• Comfort with remote work tools and distributed teams.

Responsibilities

• Explain takaful products and benefits to customers clearly.
• Guide customers through application and contribution processes.
• Assist with policy changes and claims documentation.
• Maintain accurate records in internal systems and prepare basic reports.
• Collaborate with team to ensure timely resolution of issues.

Skills

Customer service

Communication

Data entry

Independent worker

Team collaboration

Education

Diploma or Bachelor's degree in business/finance/economics

Tools

CRM systems

Video conferencing

Secure document handling

Job description

Aia Public Takaful is seeking a Takaful Associate to join as a full-time, remote role. You will support customers and partners with takaful inquiries, enrollment, and servicing activities while following Shariah-compliant procedures.

You will explain products, guide customers through applications and contributions, assist with policy changes and claims, keep records in CRM, prepare basic reports, and collaborate with the team to resolve issues, all in a remote work setting.