TAC SUPPORT- INTERNSHIP

Netpoleon Malaysia; Petaling Jaya; On-site; MYR 13,000 - 20,000; Full time

Job summary

A leading IT Security company is inviting candidates to apply for the TAC Support - Internship role. This position involves hands-on technical assistance and troubleshooting of hardware and software issues. Ideal candidates should possess a Bachelor’s degree in Engineering or equivalent and show a keen interest in learning new technologies. Located in Petaling Jaya, this internship offers a chance to gain valuable experience in a dynamic environment.

Qualifications

• Bachelor’s degree in Engineering (Computer/Telecommunication), Computer Science, or Information Security.
• Ability to learn quickly and adapt to new technologies.
• Strong customer orientation and initiative.
• Ability to meet deadlines and take initiative.
• Strong written and verbal communication, phone manners.

Responsibilities

• Provide hands-on technical assistance and troubleshooting.
• Document customer problems and solutions for escalation.
• Share knowledge with partners, vendors, and customers.
• Record all actions in the helpdesk system.

Skills

Quick and keen to learn new technologies

Action and customer oriented

Good written and verbal skills

Initiative

Time management

Education

Bachelor’s/College Degree in Engineering or equivalent

Tools

Networking products (routers, switches)

Operating systems (Windows, Linux)

Security products (firewall, IDS/IPS)

Firewall/IDS/IPS

Job description

Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US 5.5 Billion Dollar Revenue company. With offices in Singapore, Australia, Cambodia, India, Indonesia, Malaysia, Myanmar, New Zealand, Philippines, Thailand, Vietnam and parent company in Japan and US, we are now inviting individuals that have strong skills and knowledge in IT Security to join us. You will be able to embark on an exciting career, as we pursue our strategic expansion.

Working Hours: 9am to 6pm, Mon-Fri

Salary will commensurate with qualification and experiences

Job Title

TAC Support - Internship

Primary Functions

• Delivers expert hands‑on technical assistance and troubleshooting for resolving critical customer hardware and software issues.
• Resolves complex customer cases successfully and clearly documents the customer problems for further escalation.
• Proactively share knowledge with external partners, vendors and customers by clearly documenting FAQs on engineering solutions.
• Documents all action taken toward resolving customer issues in helpdesk systems.

Requirements

• Candidate must possess at least Bachelor’s/College Degree in Engineering (computer/Telecommunication), Computer Science, Information Security/Technology or equivalent
• Quick and keen to learn new technologies
• Action and customer oriented
• Takes initiative and adheres to deadlines
• Taking ownership of technical issues, and working with our Principal to resolve more advanced issues when necessary.
• Good written and verbal skills; excellent phone manner.

Additional Requirements (added advantage)

• Networking products like routers, switches, L4/L7 load balancer.
• Operating and Virtual system like Windows server, Linux and etc.
• Security products like firewall, IDS/IPS, Anti‑Spam, Anti‑Malware, Proxy Server, hard disk and media encryption.

Interested candidates, please apply via the “Apply Now” button below. We regret that only shortlisted candidates will be notified.

Apply Now