Internship – IT Support / NOC & SOC Operations

Netwitz Sdn Bhd; Kuala Lumpur; On-site; MYR 8,900 - 17,000; Full time

Benefits offered by this job

Internship allowance

Training sponsorship for IT courses

Job summary

Netwitz Sdn Bhd is seeking an enthusiastic Internship Student to support the technical support team in daily IT operations. You will gain hands-on experience with IT troubleshooting, ticketing, and NOC/SOC SLA monitoring in a real-world production environment.

The role involves handling tickets, monitoring dashboards, reporting SLA status, and potential sponsorship for official IT training courses. Internship allowances are provided, with opportunities for further certification.

Qualifications

• Requires pursuing or holding a Diploma or Bachelor’s in Computer Science/Information Technology or equivalent.
• Candidate must be able to operate Linux commands and upload training/course completion proofs.

Responsibilities

• Assist the support team with basic troubleshooting of system, network, and application issues.
• Log, update, and track issues using the ticketing system.
• Monitor NOC/SOC dashboards and service alerts to ensure performance.
• Track and report SLA compliance and incident status.
• Escalate issues to relevant teams when required.
• Assist in documentation and operational reporting.
• Perform other support-related tasks as assigned.

Skills

Basic troubleshooting

Ticket handling

SLA monitoring

Communication

Education

Diploma or Bachelor's in CS/IT

Tools

Ticketing system

NOC/SOC dashboards

Linux command line

Job description

We are looking for a motivated Internship Student to support our technical support team in daily operations. This role provides hands‑on exposure to IT troubleshooting, ticketing systems, and NOC/SOC SLA monitoring in a real-world production environment.

Job Description

The intern will assist the support team in handling technical issues, managing support tickets, and monitoring service performance to ensure SLA compliance. This is an excellent opportunity to gain practical experience in IT operations, NOC/SOC processes, and enterprise support environments.

• Assist the support team in basic troubleshooting of system, network, and application issues
• Log, update, and track issues using the ticketing system
• Monitor NOC/SOC dashboards and service alerts
• Track and report SLA compliance and incident status
• Escalate issues to relevant teams when required
• Assist in documentation and operational reporting
• Perform other support‑related tasks as assigned

• Candidate must possess or is currently pursuing a diploma or Bachelor's Degree in Computer Science/Information Technology or equivalent. Candidate must able to operate linux command and upload below training course completion proof as attachment.

• Internship allowance.
• Candidate with great potential will be sponsored for official IT training course with certification.