APAC Cybersecurity Support Engineer

Zoomcar; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

Fortinet is expanding its APAC technical support teams in Kuala Lumpur and seeking technical support engineers. The role includes providing direct support via phone and web systems and troubleshooting Fortinet products.

Candidates should have strong communication skills and a minimum of 5 years of experience in a technical support role. Fortinet offers a diverse work environment, encouraging applications from all backgrounds.

Qualifications

• Experience troubleshooting network connectivity issues.
• Deep knowledge of operating systems and security protocols.
• Previous experience in a call center environment preferred.

Responsibilities

• Provide technical support to customers across the APAC region.
• Troubleshoot Fortinet’s products and provide recommendations.
• Act as an escalation point for high-profile client cases.

Skills

Technical support

Troubleshooting

Communication skills

Networking knowledge

Security products knowledge

Education

5+ years of experience in technical support or system administration

Tools

Windows

Linux

macOS

Kali Linux

Metasploit

Job description

Fortinet is expanding its APAC technical support teams in Kuala Lumpur and seeking technical support engineers. The role includes providing direct support via phone and web systems and troubleshooting Fortinet products.

Candidates should have strong communication skills and a minimum of 5 years of experience in a technical support role. Fortinet offers a diverse work environment, encouraging applications from all backgrounds.