Systems Stability & User Support Lead (Flexible, Global)

Standard Chartered; Kuala Lumpur; Hybrid; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Inclusive culture

Competitive salary & benefits

Retirement & life insurance

Generous leave & flexible working

Wellbeing & learning programs

Job summary

Standard Chartered is seeking a knowledgeable IT professional to drive stability and continuous improvement across global tech environments. You will collaborate with diverse teams to resolve issues, prioritise work, and coordinate BAU support for audits and testing.

The role involves managing incidents, defects, service requests, and regulatory-aligned backlogs while ensuring timely UAT and effective stakeholder communication.

Qualifications

• Strong technical troubleshooting skills to diagnose and resolve complex technology issues.
• Good understanding of emerging technologies and their practical application in business.
• Experience in software change request management, including coordinating system changes.
• Knowledge of IT governance and Agile project management principles.
• Strong requirements analysis and stakeholder engagement skills.

Responsibilities

• Assists with production stability and incident resolution by leading defect triage and root-cause analysis.
• Balances business needs, technical debt and regulatory requirements for backlog prioritisation.
• Provides global BAU support for Internal Audit and 2nd Line Assurance, coordinating user testing and communications.
• Ensures incidents, defects, service requests, and technical issues are managed to minimise disruption.
• Ensures UAT is completed on time and issues are escalated to development teams.

Skills

Troubleshooting

Emerging tech

Change management

IT governance

Requirements analysis

Job description

Standard Chartered is seeking a knowledgeable IT professional to drive stability and continuous improvement across global tech environments. You will collaborate with diverse teams to resolve issues, prioritise work, and coordinate BAU support for audits and testing.

The role involves managing incidents, defects, service requests, and regulatory-aligned backlogs while ensuring timely UAT and effective stakeholder communication.