Supply Chain Operations Coordinator

PeopleLAKE; Simpang Empat; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Training Provided

Job summary

Jora Malaysia is partnering with PeopleLAKE to recruit a Customer Service/Logistics Coordinator in Malaysia. The role involves processing orders in the IFS ERP, coordinating with Planning, Production, and Shipping teams, and maintaining accurate customer data.

The ideal candidate has a Diploma or Degree in Business, Supply Chain, or related field, 2–5 years of CS/manufacturing experience, strong English and Mandarin, and solid Excel skills. Onsite position with Benefits listed below.

Qualifications

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.
• 2–5 years of experience in Customer Service or a manufacturing environment.
• Good communication and customer service skills.
• Good command of English and Mandarin.
• Good computer skills, especially Microsoft Excel.
• Experience with IFS or other ERP systems is an advantage.
• Responsible, organized, proactive, and able to work well with others.

Responsibilities

• Process customer orders and update forecasts in the IFS system.
• Communicate with customers on orders, forecasts, delivery schedules, and changes.
• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.
• Monitor customer orders and follow up on potential delays or shortages.
• Coordinate customer requirements with production and material availability.
• Monitor consignment, on-hold, quarantine, and slow-moving inventory.
• Maintain accurate customer and order information in the system.
• Act as the main contact for customer order and delivery matters.
• Build and maintain good relationships with customers.
• Follow up on customer payment and account reconciliation.
• Escalate customer or delivery issues to the superior when necessary.
• Ensure compliance with RBA and Supplier Code of Conduct requirements.
• Perform other duties as assigned by the superior.

Skills

Communication

Customer service

English and Mandarin

Excel

ERP systems (IFS)

Organizational skills

Proactive

Education

Diploma or Degree in Business, Supply Chain, Logistics, or related field

Tools

IFS

Job description

Jora Malaysia is partnering with PeopleLAKE to recruit a Customer Service/Logistics Coordinator in Malaysia. The role involves processing orders in the IFS ERP, coordinating with Planning, Production, and Shipping teams, and maintaining accurate customer data.

The ideal candidate has a Diploma or Degree in Business, Supply Chain, or related field, 2–5 years of CS/manufacturing experience, strong English and Mandarin, and solid Excel skills. Onsite position with Benefits listed below.