Customer Service & Logistics Coordinator

Maleva (M); Seremban; On-site; MYR 30,000 - 42,000; Full time

Job summary

Jora Malaysia is seeking a dedicated customer service professional to handle inquiries via multiple channels and coordinate with internal teams for smooth operations. The role focuses on maintaining accurate records, resolving issues promptly, and nurturing long-term customer relationships in a logistics-friendly environment.

The successful candidate will monitor delivery and pickup statuses, provide clear shipment updates, and ensure data integrity across systems while delivering high levels of

Qualifications

• Experience handling customer inquiries across phone, email and messaging platforms.

Responsibilities

• Handle customer inquiries via phone, email, and messaging platforms
• Coordinate with internal teams and external parties to ensure smooth operations
• Monitor and update delivery/pickup status to customers
• Maintain accurate records and ensure data integrity in the system
• Resolve customer issues and provide timely solutions
• Build and maintain good relationships with customers to improve retention
• Assist in planning and coordinating logistics arrangements as required
• Provide clear instructions and updates to customers regarding shipments
• Ensure high level of customer satisfaction through effective communication
• Maintain proper documentation and reports related to customer service activities

Skills

Customer service

Multichannel communication

Coordination

Data accuracy

Job description

Jora Malaysia is seeking a dedicated customer service professional to handle inquiries via multiple channels and coordinate with internal teams for smooth operations. The role focuses on maintaining accurate records, resolving issues promptly, and nurturing long-term customer relationships in a logistics-friendly environment.

The successful candidate will monitor delivery and pickup statuses, provide clear shipment updates, and ensure data integrity across systems while delivering high levels of