Supervisor Restaurant

NASI LEMAK LOBSTER JB; Johor Bahru; On-site; MYR 39,000 - 57,000; Full time

Benefits offered by this job

Meal discounts

Staff benefits

Career growth opportunities

Job summary

Nasi Lemak Lobster JB is seeking a passionate and experienced Supervisor Restaurant to lead both front-of-house and back-of-house teams at our Setia Tropika Johor location. You will drive service excellence, uphold hygiene standards, and coach staff to deliver memorable dining experiences.

Ideal candidates have proven supervisory experience in hospitality, strong leadership and communication skills, and a keen eye for guest satisfaction.

Qualifications

• Proven experience as a Supervisor or similar role in a restaurant.
• Strong leadership to manage a diverse team effectively.
• Excellent customer service skills and guest-focused mindset.
• Knowledge of food and beverage service standards, health and safety regulations.

Responsibilities

• Oversee daily restaurant operations and ensure service quality.
• Supervise and train restaurant staff to foster a positive work environment.
• Maintain hygiene and presentation standards across all areas.
• Coordinate with kitchen for timely food preparation and delivery.
• Handle guest concerns professionally and resolve issues promptly.
• Assist in inventory management and stock control.
• Support promotions and events and track daily sales.

Skills

Leadership

Customer service

Communication

POS proficiency

Problem-solving

Multitasking

Organisation

Flexibility

Bilingual English/Malay

Team management

Tools

POS software

Job description

We are seeking a passionate and experienced Supervisor Restaurant to join our team at Nasi Lemak Lobster JB. This is a full-time position based in Setia Tropika Johor. As Supervisor Restaurant, you will play a pivotal role in ensuring excellent operational standards, maintaining outstanding customer service, and leading our front-of-house and back-of-house teams. Your leadership and dedication will be instrumental in delivering an exceptional dining experience that reflects our commitment to quality and customer satisfaction.

Key responsibilities

• Oversee daily restaurant operations, ensuring smooth service delivery and adherence to company standards
• Supervise, train and motivate restaurant staff, providing guidance and support to foster a positive work environment
• Monitor customer service quality and address any concerns promptly and professionally to ensure guest satisfaction
• Manage table assignments, seating arrangements and ensure efficient service flow throughout service periods
• Maintain high standards of cleanliness, hygiene and presentation across all areas of the restaurant
• Coordinate with kitchen staff to ensure timely food preparation and delivery to customers
• Handle customer complaints and disputes with professionalism, working towards amicable resolutions
• Assist in inventory management, stock control and ordering of supplies as required
• Support the implementation of promotional activities and special events
• Maintain accurate records of daily sales, cash handling and reconciliation

What we’re looking for

• Proven experience as a Supervisor, Lead, or similar supervisory role in a restaurant or hospitality environment
• Strong leadership abilities with the capacity to motivate and manage a diverse team effectively
• Excellent customer service skills with a genuine passion for delivering outstanding guest experiences
• Knowledge of food and beverage service standards, health and safety regulations, and restaurant best practices
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with staff and customers
• Proficiency in restaurant management systems and point-of-sale (POS) software
• Problem-solving mindset with the ability to handle difficult situations calmly and professionally
• Flexibility to work shifts, including evenings, weekends and public holidays
• Fluency in English and Malay; additional language skills are advantageous
• Strong organisational and multitasking abilities in a fast-paced environment

What we offer

At Nasi Lemak Lobster JB, we value our team members and are committed to creating a supportive and rewarding workplace. We offer competitive remuneration, opportunities for professional development and growth within our expanding business. Our team enjoys a collaborative work environment where your contributions are recognised and valued. We provide staff benefits, including meal discounts and a positive workplace culture that celebrates our diverse team. We believe in investing in our people and providing pathways for career advancement within the hospitality industry.

About us

Nasi Lemak Lobster JB is a dynamic and growing restaurant establishment committed to delivering authentic, high-quality cuisine in a welcoming and vibrant setting. We specialise in offering a unique dining experience that combines traditional flavours with contemporary service standards. Located in Setia Tropika Johor, our restaurant has built a strong reputation for excellence, quality food, and exceptional customer service. Our mission is to create memorable dining experiences whilst maintaining the highest standards of hospitality and operational excellence. We are proud of our team and culture, and we are always looking for passionate individuals who share our commitment to success.