Supervisor Outlet Operations

DKSH; Cyberjaya; On-site; MYR 45,000 - 67,000; Full time

Job summary

DKSH Malaysia is seeking a Supervisor, Outlet Operations to support efficient and consistent outlet management, ensuring excellent customer service and strong sales performance. You will monitor daily and monthly sales, uphold service standards, manage stock and cash handling, and maintain policy compliance.

This role also supports marketing activities and performs administrative duties as needed. Ideal candidates hold SPM or Diploma in F&B, have at least one year of related experience, and

Qualifications

• Candidate must have SPM or Diploma in F&B.
• Minimum 1 year experience in related field.
• Strong interpersonal and independent working style.
• Willing to work shifts, public holidays, weekends.
• Positive attitude and professional disposition.

Responsibilities

• Monitor daily and monthly sales results to support business performance.
• Maintain high customer service and gift item production standards.
• Safeguard stock, cash and credit card procedures; investigate discrepancies.
• Promote compliant team environment and adherence to policies.
• Assist planning and execution of marketing activities to boost visibility and sales.
• Handle administrative duties and coordination tasks as required.

Skills

SPM/ Diploma in F&B

Experience in F&B

Interpersonal skills

Independent & team player

Shift flexibility

Education

SPM or Diploma in F&B

Job description

Supervisor, Outlet Operations

About the Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.