Supervisor Outlet Operations

DKSH; Klang City; On-site; MYR 20,000 - 31,000; Full time

Job summary

DKSH in Malaysia seeks a motivated team member to support sales performance and customer service excellence. The role involves assisting the executive to ensure high standards of service and proper handling of stock and payments, with a focus on promotions and team compliance.

The candidate should have at least 1 year in F&B or related fields, be Malaysian, and ready to work shifts, weekends and public holidays. A proactive, team-oriented attitude is essential for success in this position.

Qualifications

• Minimum SPM or Diploma in F&B or related field.
• At least 1 year of experience in the related field.
• Willing to work shifts, public holidays and weekends.
• Malaysian citizen.
• Good attitude and pleasant disposition.

Responsibilities

• Monitor monthly/daily sales performance and assist in maximizing business results.
• Support executive to maintain high customer service standards and oversee gift items production.
• Ensure stock and cash/credit card handling procedures are followed and discrepancies investigated.
• Ensure team members follow company rules and regulations.
• Assist in marketing and promotion activities.
• Handle any ad hoc duties as required by the manager.

Skills

Dynamic mindset

Interpersonal skills

Fast learner

Team player

Education

SPM/Diploma in F&B

Job description

Job Responsibilities:

• To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.
• To assist the Executive in ensuring that standards of customer service and gift items production are consistently high and that the agreed standards are maintained, regularly checked and monitored.
• To ensure all stock & cash/credit card handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
• Ensure team members follow company rules & regulations.
• Assist in marketing & promotion activities.
• Any other ad hoc duties as and when required by immediate manager.

Job Requirements:

• Candidate must possess at least SPM/Diploma in F&B or relevant qualification.
• At least 1 year of working experience in the related field is required for this position.
• Dynamic, self-motivated, fast learner, excellent interpersonal skills and able to work independently as well as in a team.
• Able to work shifts, public holidays & weekends.
• Good working attitude and pleasant disposition.
• Applicant must be Malaysian citizen.