Supervisor Outlet Operations

DKSH Group; West Coast Division; On-site; MYR 36,000 - 47,000; Full time

Job summary

DKSH Kota Kinabalu is seeking a Supervisor, Outlet Operations to support efficient outlet management, deliver exceptional customer service, and drive sales performance. You will monitor daily and monthly results, ensure stock control, and uphold cash handling procedures.

The role requires SPM or Diploma in F&B or equivalent, at least one year of related experience, strong interpersonal skills, and flexibility to work shifts, holidays, and weekends.

Qualifications

• SPM or Diploma in Food and Beverage (F&B) or equivalent qualification.
• At least one year of related work experience.
• Strong interpersonal skills with the ability to work independently and in a team.

Responsibilities

• Support business performance by understanding daily and monthly sales results to help maximize outcomes.
• Maintain high customer service standards and quality in gift item production and service.
• Safeguard stock management and cash/credit card handling procedures, investigating discrepancies.
• Foster a compliant, disciplined team environment by ensuring adherence to policies and regulations.
• Assist in planning and executing marketing and promotional activities to boost visibility and sales.
• Perform administrative and coordination tasks as required.

Skills

Interpersonal skills

Independent work

Team collaboration

Shift flexibility

Education

SPM or Diploma in Food and Beverage (F&B) or equivalent

Job description

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Title: Supervisor Outlet Operations

Location: Kota Kinabalu, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 247388

Description:

Supervisor, Outlet Operations

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.