Supervisor, Order Fulfilment (FMCG_Klang)

DKSH Malaysia Sdn Bhd; Klang City, Port Klang; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Order Fulfilment Supervisor to oversee daily picking operations in Klang. You will ensure accurate, on-time order fulfilment while managing manpower, monitoring workflow, and maintaining safety and discipline in the picking area.

You will coordinate with replenishment, inventory, outbound, and system teams to sustain smooth picking flow, resolve delays, and improve efficiency in a fast-paced warehouse environment.

Qualifications

• Diploma or Bachelor's degree in logistics, supply chain or related field.
• Equivalent hands-on supervisory experience in warehouse picking or fulfilment may be considered.
• Minimum 3–5 years in warehouse operations, with 1–2 years in a supervisory role.
• Experience in FMCG, retail distribution, consumer goods, or contract logistics preferred.
• Familiarity with WMS, RF devices, SAP or related warehouse systems.

Responsibilities

• Supervise daily picking activities to ensure orders are fulfilled accurately and on time.
• Plan and allocate manpower based on order volume and priorities.
• Monitor picking progress and resolve delays and bottlenecks.
• Ensure compliance with FIFO/FEFO, location discipline, and customer handling standards.
• Coordinate with replenishment, inventory, outbound, and system support teams.
• Review priorities and adjust task deployment to support urgent orders and cut-offs.
• Maintain product handling quality to prevent damage and non-compliance.
• Monitor picking accuracy, productivity, and order completion; drive corrective actions.
• Investigate discrepancies and stock issues; ensure timely resolution.
• Maintain housekeeping, safety, and discipline in the picking area.
• Ensure all picking docs and system transactions are accurate.
• Support continuous improvement to boost efficiency and labour productivity.

Skills

Supervisory experience

Manpower planning

Workflow monitoring

Shift execution

Order fulfilment operations

Education

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Warehouse Management, Business Administration

Tools

WMS

RF devices

SAP

Job description

The Order Fulfilment Supervisor is responsible for overseeing daily picking operations to ensure accurate, timely, and efficient order fulfilment in line with customer service, productivity, and quality targets. The role is accountable for managing picking resources, monitoring workflow execution, maintaining inventory handling discipline, and ensuring all outbound orders are picked according to operational priorities, quality standards, and service level requirements. This position works closely with replenishment, inventory, outbound, and warehouse support teams to deliver smooth and controlled warehouse execution.

What You Will Deliver

Supervise daily picking activities to ensure all orders are fulfilled accurately and on time.

Plan and allocate manpower based on order volume, wave release, priority orders, and operational workload.

Monitor picking progress throughout the shift and take timely action to resolve delays, shortfalls, and workflow bottlenecks.

Ensure orders are picked in accordance with system instructions, FIFO or FEFO requirements, location discipline, and customer-specific handling standards.

Coordinate closely with replenishment, inventory, outbound, and system support teams to maintain uninterrupted picking flow.

Review order priorities and adjust task deployment to support urgent orders, service commitments, and cut-off timelines.

Ensure proper product handling during picking to prevent damage, errors, and non-compliance with operational requirements.

Monitor picking accuracy, productivity, and order completion status, and drive corrective actions where performance gaps are identified.

Investigate picking discrepancies, stock issues, location errors, and process deviations, and ensure timely resolution.

Maintain proper housekeeping, safety, and operational discipline within the picking area.

Ensure all picking documentation, system transactions, and status updates are completed accurately and on time.

Support continuous improvement initiatives to improve picking efficiency, accuracy, space utilization, and labour productivity.

What You Bring

Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Warehouse Management, Business Administration, or a related field.

Equivalent hands-on supervisory experience in warehouse picking or fulfilment operations may be considered in lieu of formal qualifications.

Minimum 3 to 5 years of relevant working experience in warehouse operations, with at least 1 to 2 years in a supervisory role related to picking, fulfilment, or outbound execution.

Proven experience in managing order picking activities in a warehouse or distribution centre environment.

Experience in FMCG, retail distribution, consumer goods, or contract logistics operations is preferred.

Hands-on experience in manpower planning, workflow monitoring, and shift execution in a fast-paced warehouse setting.

Experience in handling picking accuracy, stock discrepancies, replenishment coordination, and urgent order prioritization.

Familiarity with WMS, RF devices, SAP, or related warehouse systems is an advantage.

Prior experience supporting customer-dedicated operations or high-volume warehouse activities will be an added advantage.

Why Join DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people’s lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!