SUPERVISOR (F-B)

SHF Services (M) Sdn Bhd; Subang Jaya; On-site; MYR 42,000 - 64,000; Full time

Benefits offered by this job

Staff meal

Accommodation

Incentives

Miscellaneous allowance

Job summary

SHF Services (M) Sdn Bhd invites a dedicated Supervisor (F&B) to lead our hospitality team in Bandar Sunway, Selangor. This full-time role focuses on guiding the F&B staff, maintaining service standards, and delivering exceptional guest experiences in a dynamic setting.

You will supervise scheduling, training, and performance, coordinate with kitchen staff, and ensure compliance with health and safety regulations, while driving operational targets and budgets.

Qualifications

• 2-3 years of supervisory or leadership experience in F&B or hospitality.
• Knowledge of food and beverage operations, service standards and protocols.
• Excellent leadership and team management skills with the ability to motivate and develop staff.
• Outstanding communication skills, both written and verbal.
• Outstanding customer service skills and ability to handle difficult situations professionally.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Knowledge of health and safety regulations and food hygiene standards.
• Proficiency in basic computer systems and F&B management software.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Fluency in English and Malay preferred; additional languages are an asset.

Responsibilities

• Supervise and manage F&B staff, including scheduling, training, and performance management
• Ensure consistent delivery of high-quality food and beverage services to all guests
• Monitor service standards and adherence to company policies and procedures
• Handle customer complaints and concerns professionally and promptly
• Maintain inventory control and manage stock levels efficiently
• Coordinate with kitchen staff to ensure timely food preparation and presentation
• Conduct regular briefings and meetings with the F&B team
• Ensure compliance with health, safety, and hygiene regulations
• Support the management team in achieving operational targets and budgets
• Create a positive and professional work environment for the team

Skills

Leadership

F&B operations

Customer service

Communication

Multitasking

Health & safety

Tools

F&B management software

Job description

About the role

SHF Services (M) Sdn Bhd is seeking a dedicated and experienced Supervisor (F&B) to join our hospitality team in Bandar Sunway, Selangor. This is a full-time position that plays a crucial role in ensuring the smooth operation of our food and beverage services. As a Supervisor, you will be responsible for leading and motivating the F&B team, maintaining high standards of customer service, and ensuring operational excellence across all aspects of our dining operations. This role offers the opportunity to make a direct impact on guest satisfaction and team performance within a dynamic hospitality environment.

Key responsibilities

Supervise and manage F&B staff, including scheduling, training, and performance management

Ensure consistent delivery of high-quality food and beverage services to all guests

Monitor service standards and adherence to company policies and procedures

Handle customer complaints and concerns professionally and promptly

Maintain inventory control and manage stock levels efficiently

Coordinate with kitchen staff to ensure timely food preparation and presentation

Conduct regular briefings and meetings with the F&B team

Ensure compliance with health, safety, and hygiene regulations

Support the management team in achieving operational targets and budgets

Create a positive and professional work environment for the team

What we’re looking for

Minimum 2-3 years of supervisory or leadership experience in the F&B or hospitality industry

Strong knowledge of food and beverage operations, including service standards and protocols

Excellent leadership and team management skills with the ability to motivate and develop staff

Outstanding communication skills, both written and verbal

Outstanding customer service skills and ability to handle difficult situations with professionalism

Strong organizational and multitasking abilities in a fast-paced environment

Knowledge of health and safety regulations and food hygiene standards

Proficiency in basic computer systems and F&B management software

Flexibility to work shifts, including evenings, weekends, and public holidays

Fluency in English and Malay is preferred; additional languages are an asset

What we offer

SHF Services (M) Sdn Bhd is committed to providing our employees with a rewarding and supportive workplace. We offer competitive remuneration packages, comprehensive benefits, and opportunities for professional growth and development within the hospitality industry. Our team enjoys a collaborative work environment where your contributions are valued and recognised. We believe in investing in our staff through training programmes and career advancement opportunities.

About us

SHF Services (M) Sdn Bhd is a leading hospitality service provider dedicated to delivering exceptional food and beverage experiences. With a commitment to quality, innovation, and customer satisfaction, we pride ourselves on creating memorable dining experiences for our guests. Our company values integrity, professionalism, and teamwork, fostering a culture where employees can thrive and develop their careers in the vibrant hospitality sector.

Perks and benefits Miscellaneous allowance staff meal & good incentives, accommodation