Supervisor

Alpro Pharmacy; Kelantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail pharmacy in Malaysia seeks a dedicated Team Supervisor to oversee daily operations and enhance customer service. The ideal candidate will have a Bachelor’s Degree or Diploma and at least 3 years of supervisory experience in retail. Key responsibilities include training staff, managing schedules, and analyzing sales trends. The ability to handle customer complaints professionally and work flexible hours is essential. Join us for a rewarding opportunity to drive success at our outlet.

Qualifications

• 3+ years of supervisory experience, preferably in retail.
• Strong ability to manage team performance effectively.
• Proficient in English is an advantage.

Responsibilities

• Oversee day-to-day outlet operations and staff training.
• Assist in scheduling and performance evaluations.
• Deliver excellent customer service and monitor performance.

Skills

Strong organizational skills

People management

Customer service

Sales analysis

Education

Bachelor’s Degree or Diploma

Tools

Retail systems

Job description

Job Responsibilities

• Oversee day-to-day outlet operations with responsibility and reliability
• Conduct on-the-job training and coaching for new team members
• Assist in staff scheduling, rostering, and performance appraisal processes
• Display strong product knowledge and deliver excellent customer service
• Monitor merchandise performance and provide feedback to Buyers and Managers
• Recommend ideas to improve customer experience and business outcomes
• Prepare and coordinate stock take exercises
• Support the Branch Manager in achieving outlet goals and operational excellence

Job Requirements

• Bachelor’s Degree, Diploma, or equivalent in any field
• Minimum 3 years of supervisory experience in retail (pharmacy experience is an added advantage)
• Strong organizational and people management skills
• Computer literate and capable of using retail systems
• Able to analyse sales trends and drive team performance
• Skilled in handling difficult customer situations professionally
• Willing to work retail hours, including shifts and weekends
• Proficient in English (spoken and written) is an advantage
• Demonstrates leadership qualities and team accountability