Responsible

Robinson & Co (Singapore) Pte Ltd; Kuala Lumpur; On-site; MYR 47,000 - 76,000; Full time

Job summary

Al-Futtaim Retail is seeking a Boutique Supervisor to support the Boutique Manager in running the store in line with company objectives. You will lead the team, ensure brand standards, drive sales and maintain a safe, compliant store environment.

The role covers customer service excellence, stock management, visual merchandising and loss prevention while aligning with budgets and internal audits. A graduate degree and retail experience are preferred for this hands-on leadership position.

Qualifications

• Graduate degree in a related field.
• Minimum of 2 years retail experience, preferably in fashion brands.
• Strong leadership and customer management abilities.
• Excellent communication, organizational and problem-solving skills.

Responsibilities

• Lead by example in delivering exceptional customer service.
• Resolve customer requests, comments and complaints.
• Review and analyze sales figures to identify opportunities for improvement.
• Schedule monthly and daily planning based on sales trends and store needs.
• Maintain budget awareness and communicate with senior management.
• Follow SOPs for stock management, alerts on replenishment and merchandising.

Skills

Leadership

Customer service

Sales analytics

Visual merchandising

Education

Graduate degree

Job description

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About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world's most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition ID:180940

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world's most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Boutique Supervisor assists and supports the Boutique Manager in the efficient running of the store aligned with company objectives. This role ensures brand compliance and supervises staff activities to enhance teamwork and customer service. The Supervisor drives sales by engaging with the team on metrics and service improvements, ensures adherence to SOPs, and maintains a safe and compliant store environment.

What You Will Do:

Sales

• Lead by example in delivering exceptional customer service.
• Resolve and manage customer requests, comments, and complaints.
• Review and analyze sales figures to identify opportunities for sales performance improvements.
• Challenge the team to enhance performance using relevant retail metrics.
• Schedule monthly and daily planning based on sales trends and store needs.
• Maintain and communicate budget awareness to senior management.

Commercial & Visual Merchandising

• Ensure store image standards and implement impactful commercial events.
• Apply VM elements to highlight merchandise and create customer awareness.

Stock Management

• Follow SOPs related to stock management including shipment receiving, cycle count, and transfers.
• Ensure proper stock replenishment and communicate with Commercial and Merchandiser for best sellers.
• Regularly review top and bottom selling lines to maximize store sales.

Service

• Actively demonstrate and model excellent service standards.
• Respond to customer complaints with a priority on customer satisfaction.
• Collect and use feedback to drive service improvements in the store.

Standards and Compliance

• Ensure legal compliance across all store areas with knowledgeable and trained staff.
• Implement internal audits and review reports to devise action plans.
• Conduct weekly health and safety reviews to maintain a safe trading environment.

Loss Prevention

• Be vigilant against theft and ensure adherence to cash management procedures.
• Carry out routine checks for stock discrepancies and potential theft areas.
• Possess high integrity in following security procedures.

People Management

• Support store manager to implement company policies for managing absence and disciplinary issues.
• Engage with employees to build a strong working relationship and promote good communication.
• Develop and coach new hires in sales and cashier roles.

Costs Control

• Support store manager to deliver shrinkage targets through effective stock management.
• Assist in managing cost improvement plans to enhance store profitability.

Required Skills To Be Successful:

• Strong leadership skills with the ability to motivate a team.
• Excellent customer service management and complaint resolution.
• Proficiency in sales analytics and performance measurement.
• Demonstrated ability in visual merchandising and commercial planning.

What Qualifies You For The Role:

• Graduate Degree in a related field.
• Minimum of 2 years retail experience, preferably in fashion brands.
• Motivated with strong leadership and customer management abilities.
• Excellent communication, organizational, and problem‑solving skills.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.