Service Supervisor

FAIZLY TRADING; Selangor; On-site; MYR 33,000 - 60,000; Full time

Job summary

FAIZLY TRADING is seeking a Service Supervisor to manage and supervise the Front of House team in daily outlet operations, ensuring smooth and efficient service on each shift. The role involves task allocation, staff monitoring, and upholding service standards.

Candidates should have experience in restaurant/F&B, strong leadership and communication skills, and the ability to guide and motivate a team in a busy dining environment. Weekend and holiday shifts are required.

Qualifications

• Experience in the restaurant / F&B industry.
• Experience as a Service Supervisor / Restaurant Supervisor / Senior Service Crew is an advantage
• Good leadership and communication skills.
• Able to manage, guide and motivate a team.
• Firm, responsible and able to make decisions in operational situations.

Responsibilities

• Manage, lead and supervise the Service / Front of House (FOH) team in daily outlet operations
• Ensure service operations run smoothly, efficiently and orderly on each shift
• Allocate tasks to staff according to operational needs and monitor implementation and work performance
• Ensure staff comply with service SOP, appearance standards, personal hygiene and operational space cleanliness
• Monitor service quality and maintain customer service standards
• Handle customer inquiries, complaints and issues professionally and take appropriate action
• Ensure opening and closing processes are carried out according to established SOP
• Assist in preparing rosters and monitor staff attendance and punctuality
• Train, guide and monitor the development of new and existing staff
• Coordinate with the Kitchen team to ensure smooth food delivery and outlet operations

Skills

Leadership

Communication

Team management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage, lead and supervise the Service / Front of House (FOH) team in daily outlet operations. Ensure service operations run smoothly, efficiently and orderly on each shift, with responsibility for task allocation, staff monitoring, and performance oversight.

Key responsibilities

Manage, lead and supervise the Service / Front of House (FOH) team in daily outlet operations

Ensure service operations run smoothly, efficiently and orderly on each shift

Allocate tasks to staff according to operational needs and monitor implementation and work performance

Ensure staff comply with service SOP, appearance standards, personal hygiene and operational space cleanliness

Monitor service quality and maintain customer service standards

Handle customer inquiries, complaints and issues professionally and take appropriate action

Ensure opening and closing processes are carried out according to established SOP

Assist in preparing rosters and monitor staff attendance and punctuality

Train, guide and monitor the development of new and existing staff

Coordinate with the Kitchen team to ensure smooth food delivery and outlet operations

About you

Experience in the restaurant / F&B industry

Experience as a Service Supervisor / Restaurant Supervisor / Senior Service Crew is an advantage

Good leadership and communication skills

Able to manage, guide and motivate a team

Firm, responsible and able to make decisions in operational situations

Problem-solving skills and ability to handle customers well

Able to work in a busy and fast-paced restaurant environment

Willing to work shifts, weekends and public holidays

Disciplined, proactive and with good work attitude