Student Advisor (Mandarin Speaker)

ELS Language Centres (ELSI Sdn Bhd); Petaling Jaya; On-site; MYR 30,000 - 54,000; Full time

Job summary

ELS Language Centres (ELSI Sdn Bhd) invites applications for a Student Advisor to join the Enrolment & Admissions team. You will guide prospective students through enrolment, build relationships, and achieve monthly targets in a dynamic, international education environment.

The role emphasizes sales, relationship-building, and delivering exceptional customer experiences on-site at our Damansara Perdana HQ in Malaysia. Immediate availability preferred.

Qualifications

• Diploma, degree, or professional qualification in Sales, Marketing, Business, or related field.
• 1–2 years of sales experience; education sector is an advantage.
• Strong proficiency in English and Mandarin, both spoken and written.
• Excellent verbal and written communication skills.
• Customer-focused, confident, resilient; able to handle rejection.
• Proficient in Microsoft Office; CRM experience (HubSpot) advantageous.

Responsibilities

• Manage prospective student enquiries from initial contact through to enrolment.
• Build relationships with prospective students while delivering an excellent customer experience.
• Conduct sales consultations and appointments, present suitable programmes, and confidently close enrolments.
• Achieve and exceed monthly sales and enrolment targets.
• Maintain strong knowledge of ELS programmes, services, and enrolment processes.
• Prepare and deliver engaging presentations to prospective students.
• Identify new sales opportunities and contribute to student recruitment initiatives.
• Maintain accurate lead and customer information in the CRM system.
• Monitor and report on sales activities, pipeline progress, and results.
• Follow up consistently and effectively to maximise conversion opportunities.
• Manage sales administration and ensure enrolment documentation and records are completed accurately.
• Participate in training, coaching, and professional development to improve sales and communication skills.

Skills

Sales experience

Relationship building

English & Mandarin

Communication

Microsoft Office

Education

Sales, Marketing, Business, Education degree or qualification

Tools

HubSpot

Job description

We are looking for a results-driven and customer-focused Student Advisor to join our Enrolment & Admissions team.

In this role, you will be responsible for guiding prospective students through their enrolment journey, building strong relationships with potential students, identifying new business opportunities, and achieving monthly enrolment and enrolment targets.

You will work closely with prospective students and clients from diverse backgrounds, making this an excellent opportunity for someone who enjoys sales, relationship-building, and working in an international education environment.

Key Responsibilities

Manage and nurture prospective student enquiries from initial contact through to enrolment.

Build strong relationships with prospective students while delivering an excellent customer experience.

Conduct sales consultations and appointments, present suitable programmes, and confidently close enrolments.

Achieve and exceed monthly sales and enrolment targets.

Maintain strong knowledge of ELS programmes, services, and enrolment processes.

Prepare and deliver engaging presentations to prospective students.

Identify new sales opportunities and contribute to student recruitment initiatives.

Maintain accurate lead and customer information in the CRM system.

Monitor and report on sales activities, pipeline progress, and results.

Follow up consistently and effectively to maximise conversion opportunities.

Manage sales administration and ensure all enrolment documentation and records are completed accurately.

Participate in training, coaching, and professional development activities to continuously improve sales and communication skills.

What We're Looking For

Diploma, degree, or professional qualification in Sales, Marketing, Business, Education, or a related field.

1–2 years of sales experience; experience in the education sector is an advantage.

Strong proficiency in English and Mandarin, both spoken and written, as the role involves regular engagement with Mandarin-speaking clients.

Excellent verbal and written communication skills.

Strong presentation, negotiation, persuasion, and closing skills.

Customer-focused, confident, resilient, and comfortable handling rejection.

Strong time management, organisation, and follow-up skills.

Proficient in Microsoft Office.

Experience with CRM systems, particularly HubSpot, is an advantage.

Adaptable and open to learning new sales approaches, tools, and strategies.

Creative and solution-oriented when addressing customer needs and concerns.

Positive, proactive, and highly results-oriented, with a strong commitment to delivering quality service before and after the sale.

3) Working Conditions:

Based at ELS Headquarters, Damansara Perdana.

This is a fully on-site position with no work-from-home arrangement.

Some local travel may be required.

Immediate availability preferred.

Why Join Us?

If you are passionate about sales, education, and making a difference in students' journeys, this is an opportunity to grow your career in an international education environment while working with a diverse customer base.

ELS Language Centres: Where Language Proficiency Meets Success

With a rich history of over 30 years in Malaysia, ELS Language Centres has been a pioneer in shaping futures through language education. Our commitment to delivering exceptional English language training has empowered over 100,000 graduates to excel in their tertiary studies and careers. Backed by ELS USA, boasting over 60 years of English language expertise, our legacy stands strong both locally and internationally. Our Certified Intensive English Programme (CIEP) has welcomed students from 50+ countries, enhancing their English proficiency and global outlook.

Endorsed by NEAS and MOHE:

Our commitment to quality is endorsed by the National ELT Accreditation Scheme (NEAS) and recognised by the Malaysian Ministry of Higher Education (MOHE) as a standard of English language proficiency for university admissions. These accreditations reflect our dedication to delivering top-notch language education.

Globally Recognised:

Our reputation shines globally – more than 650 universities and colleges worldwide acknowledge ELS Advanced Level Proficiency. This recognition offers an alternative to TOEFL/IELTS for program entry. In Malaysia, esteemed institutions like Universiti Putra Malaysia (UPM) and Universiti Teknologi Malaysia (UTM) have established ELS centres on-campus for the convenience of their students.

A Team That Empowers:

At ELS, our student-focused team drives results and provides exceptional service. Join our dynamic workforce to embark on a rewarding journey. Be part of a community that thrives on quality education and unique learning experiences.

When you're ready to build your career with ELS, explore our available positions. Together, let's shape brighter futures through academic and career success with English language proficiency.

Learn more: www.els.edu.my

ELS Language Centres: Where Language Proficiency Meets Success

With a rich history of over 30 years in Malaysia, ELS Language Centres has been a pioneer in shaping futures through language education. Our commitment to delivering exceptional English language training has empowered over 100,000 graduates to excel in their tertiary studies and careers. Backed by ELS USA, boasting over 60 years of English language expertise, our legacy stands strong both locally and internationally. Our Certified Intensive English Programme (CIEP) has welcomed students from 50+ countries, enhancing their English proficiency and global outlook.

Endorsed by NEAS and MOHE:

Our commitment to quality is endorsed by the National ELT Accreditation Scheme (NEAS) and recognised by the Malaysian Ministry of Higher Education (MOHE) as a standard of English language proficiency for university admissions. These accreditations reflect our dedication to delivering top-notch language education.

Globally Recognised:

Our reputation shines globally – more than 650 universities and colleges worldwide acknowledge ELS Advanced Level Proficiency. This recognition offers an alternative to TOEFL/IELTS for program entry. In Malaysia, esteemed institutions like Universiti Putra Malaysia (UPM) and Universiti Teknologi Malaysia (UTM) have established ELS centres on-campus for the convenience of their students.

A Team That Empowers:

At ELS, our student-focused team drives results and provides exceptional service. Join our dynamic workforce to embark on a rewarding journey. Be part of a community that thrives on quality education and unique learning experiences.

When you're ready to build your career with ELS, explore our available positions. Together, let's shape brighter futures through academic and career success with English language proficiency.