Strategic Warehouse Operations Lead

Shopee Limited; Kuala Lumpur; Hybrid; MYR 78,000 - 123,000; Full time

Job summary

Shopee Limited in Malaysia is seeking an experienced Warehouse Operations Manager to oversee and drive strategic warehouse performance. You will manage inbound, outbound, inventory, returns, and maintenance, ensuring SLA compliance and cost-optimized processes.

Lead meetings, deliver analytics-driven recommendations, and report key metrics to management. The role requires strong analytical, people-management, and communication skills, with fluency in English and local language, based at the

Qualifications

• Experience in fulfillment or warehouse management.
• People management experience in an operational environment.
• Strong analytical and operational management skills.
• Proficient in verbal and written English and local language.

Responsibilities

• Oversee and strategically manage the warehouse in line with policies and vision.
• Oversee inbounding of new inventory, reverse logistics (returns), warehouse inventory, outbound operations, and maintenance.
• Ensure that service level agreements (SLAs) are met for all warehouse operations.
• Produce regular reports and statistics, including warehouse key metrics, shrinkage reports, stock movement reports, and cost reports.
• Lead team briefings, conduct weekly meetings with staff, and evaluate team performance.
• Conduct studies and provide recommendations to management for strategic initiatives, utilizing analytics and local market knowledge.

Skills

People management

Analytical skills

Operational management

Communication skills

Verbal and written communication

Job description

Shopee Limited in Malaysia is seeking an experienced Warehouse Operations Manager to oversee and drive strategic warehouse performance. You will manage inbound, outbound, inventory, returns, and maintenance, ensuring SLA compliance and cost-optimized processes.

Lead meetings, deliver analytics-driven recommendations, and report key metrics to management. The role requires strong analytical, people-management, and communication skills, with fluency in English and local language, based at the